Senior Manager, Software Development Engineering

CVS Health

3d•$106,605 - $284,280

About The Position

CVS Health is seeking a Senior Manager, Software Engineering to lead a team of software and Salesforce engineers. Reporting directly to the Director of Software Engineering, this role owns the technical foundation supporting Brand, Marketing, Partnerships, CC-Sales (Contact Center Sales), and Outreach Programs. The position combines deep Salesforce expertise with broad software engineering leadership to deliver scalable, integrated, cloud-native solutions, including API integrations, custom microservices, automated outreach workflows, and AI-driven automation. The Senior Manager will guide Salesforce architecture and development across Sales Cloud, Service Cloud, Marketing Cloud/Data Cloud, and Experience Cloud, while also leading broader engineering work such as microservices, event-driven middleware, APIs, and data integration pipelines. The role includes team hiring and development, Agile delivery, cross-functional partnership, DevOps and release management, technology evaluation, and ensuring compliance with enterprise security, data governance, and privacy requirements.

Requirements

At least 6 years of software engineering experience with strong hands-on development fundamentals.
At least 2 years managing or developing software engineering teams in Agile, cloud-first environments.
Deep technical knowledge of Salesforce, including Apex, Lightning Web Components (LWC), Flow Orchestration, Sales Cloud, Service Cloud, and Marketing Cloud/Data Cloud.
Full-stack or backend software development experience, such as Java, Node.js, Python, microservices architecture, REST/GraphQL APIs, and relational and non-relational databases.
Proven experience integrating Salesforce with external enterprise applications using middleware such as MuleSoft or Workato, or cloud-native serverless/API services on AWS, GCP, or Azure.
Direct experience delivering technology solutions for high-volume Contact Center/Telesales operations, Marketing automation, or Partner/Outreach platforms.
Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or equivalent practical experience.

Nice To Haves

Salesforce System Architect or Application Architect certification, or CTA-track certifications.
Hands-on experience with Docker/Kubernetes, CI/CD tooling such as GitHub Actions, Copado, or SFDX, and cloud-native architecture.
Experience operationalizing AI capabilities, intelligent agentic workflows, or vector search integrations within CRM and outreach applications.
Experience in Healthcare, Retail Health, HealthTech, or another regulated domain.

Responsibilities

Own the technical vision, execution, and delivery for Brand, Marketing, Partnerships, CC-Sales, and Outreach Programs.
Oversee the architecture, customization, and scalability of Salesforce Sales Cloud, Service Cloud, Marketing Cloud/Data Cloud, and Experience Cloud.
Lead development of solutions beyond CRM, including custom microservices, event-driven middleware, REST/GraphQL APIs, and data integration pipelines.
Architect high-volume CC-Sales workflows, omni-channel contact center integrations, automated outreach trigger engines, and partner portals.
Hire, mentor, and retain a high-performing team of Salesforce developers, full-stack software engineers, and integration specialists.
Drive Agile/Scrum delivery, including backlog refinement, sprint execution, code reviews, and architecture design sessions.
Collaborate with Product Management, Design, Security, Marketing, Sales Operations, and Executive Leadership to translate strategy into technical deliverables.
Establish DevOps practices, automated testing, CI/CD deployment pipelines, environment management, and Salesforce governor limit optimization.
Evaluate and integrate emerging technologies, including Salesforce Agentforce/Einstein AI, LLM/Generative AI orchestration, and automated routing.
Ensure solutions comply with enterprise security controls, data governance, and privacy regulations including HIPAA, CCPA, and SOC2.