Senior Manager - Software Development Engineering

CVS Health•Hartford, CT

1d•$130,295 - $260,590

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary CVS Health is looking for a Senior Manager, Software Development Engineering to drive execution for the Contact Center platform, enabling seamless omnichannel experiences for members. This role functions as a solution execution lead, responsible for delivering core business capabilities, foundational AI capabilities, and platform technology enablers required to achieve end-to-end business outcomes. The role partners closely with Product, Architecture, and cross-program stakeholders to deliver consistent, high-quality, AI-enabled member experiences, while advancing DevOps maturity, release management, and platform scalability.

Requirements

8+ years of experience in software engineering, solution architecture, or platform engineering, delivering large-scale enterprise solutions
Proven ability to lead end-to-end solution delivery for complex, distributed platforms (contact center, CRM, or omnichannel ecosystems), driving measurable improvements in performance, scalability, and user experience
Experience leading POCs and innovation initiatives and scaling them into production solutions that deliver business value
Strong experience driving modern engineering practices, including DevOps, CI/CD, cloud-based architectures, and API-driven integrations to improve delivery speed, quality, and reliability
Experience delivering or enabling AI-driven capabilities or automation frameworks within enterprise platforms
Ability to translate business and product needs into scalable technical solutions that drive measurable outcomes, including improved speed to market, operational efficiency, and customer experience

Nice To Haves

Proven leadership in executing cross-functional and cross-program initiatives, ensuring alignment and delivery against shared business goals
Strong communication skills with the ability to clearly articulate technical strategy, trade-offs, and delivery risks
Experience with contact center platforms (Salesforce Service Cloud, Five9, etc.)
Experience with SAFe or large-scale Agile programs
Healthcare or regulated industry experience

Responsibilities

Serve as the solution execution lead, delivering core capabilities, AI frameworks, and platform enablers that drive measurable business outcomes across contact center operations
Lead end-to-end solution delivery across omnichannel platforms, improving first-contact resolution, reducing call drivers, and increasing agent productivity and experience consistency
Deliver foundational AI capabilities that enable workflow automation, reusable service agent patterns across assisted and self-service channels, and adoption of agent orchestration approaches
Drive execution across engineering and operations to deliver scalable, reliable solutions aligned to business KPIs
Lead innovation and POCs, accelerating adoption of AI and automation capabilities into production
Advance DevOps and CI/CD practices and modernize release management to improve delivery velocity, stability, and adoption
Ensure solutions meet performance, scalability, and reliability standards, driving improved operational metrics and customer satisfaction