Senior Manager, Site Reliability Engineer - Remote

UnitedHealth Group•Basking Ridge, NJ

2d•$112,700 - $193,200•Remote

About The Position

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care’s most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together. We are seeking an experienced Senior Manager to lead enterprise Site Reliability Engineering (SRE), DevOps, IT Service Management (ITSM), and Operational Excellence initiatives across Optum bank. This leader will be responsible for improving service reliability, operational resiliency, deployment automation, observability, incident management, and production readiness for critical banking platforms. The ideal candidate combines strong technical expertise with operational leadership experience, driving engineering excellence, automation, reliability, and continuous improvement while ensuring technology services meet business, customer, regulatory, and operational expectations. This role will also help identify and implement emerging automation and AI-enabled operational capabilities that improve service health, reduce operational toil, and accelerate engineering productivity.

Requirements

Bachelor's degree in Computer Science, Engineering, Information Technology, or related field
10+ years of experience in Software Engineering, Site Reliability Engineering, Platform Engineering, DevOps, Infrastructure Engineering, or Technology Operations
5+ years of experience leading engineering or operational teams
Proven experience supporting large-scale, business-critical production environments
Experience with SRE principles and practices
Experience with DevOps and CI/CD
Experience with ITSM processes
Experience with Cloud platforms (Azure, AWS)
Experience with On-prem environments
Experience with Infrastructure-as-Code
Experience with Container platforms (Kubernetes, OpenShift)
Experience with Observability and monitoring platforms
Experience with Incident Management
Experience with Problem Management
Experience with Change Management
Experience with Disaster Recovery
Experience with Business Continuity
Experience with Service Reliability Programs
Experience leading operational transformations and continuous-improvement initiatives

Nice To Haves

Experience in banking, financial services, healthcare, or other highly regulated industries
Experience implementing enterprise observability solutions such as Datadog, Splunk, Grafana, Prometheus, or OpenTelemetry
Experience with cloud-native architectures and platform engineering practices
Experience deploying AIOps, ChatOps, or intelligent automation solutions
Familiarity with Agentic AI workflows
Familiarity with LLM-powered operational tooling
Familiarity with Knowledge management platforms
Familiarity with AI-enabled incident management solutions
Experience establishing SLO frameworks and reliability governance programs

Responsibilities

Lead and develop multidisciplinary teams responsible for Site Reliability Engineering, DevOps, Platform Engineering, ITSM, and Operational Excellence
Establish and execute enterprise reliability, availability, resiliency, and operational maturity strategies
Drive engineering excellence through automation, observability, operational readiness, and continuous improvement practices
Partner with Technology, Operations, Security, Infrastructure, Risk, and Business leaders to improve service reliability and customer experience
Build and mentor high-performing teams while fostering accountability, innovation, operational ownership, and learning
Manage staffing, capacity planning, talent development, succession planning, and organizational growth
Establish operational metrics, governance standards, and service review processes to improve service performance and risk management
Lead enterprise SRE practices including SLI/SLO adoption, error-budget management, reliability engineering, and operational maturity assessments
Drive DevOps transformation initiatives, emphasizing automation, deployment standardization, CI/CD pipelines, Infrastructure-as-Code, and GitOps practices
Establish production readiness standards and operational acceptance criteria for new technology deployments
Improve platform resiliency through capacity planning, disaster recovery, fault tolerance, and resilience testing
Drive reduction of operational toil through automation and self-healing capabilities
Partner with application and infrastructure teams to improve system scalability, availability, and performance
Lead initiatives to improve deployment frequency, reduce change failure rates, and accelerate service recovery times
Establish and mature Incident, Problem, Change, Release, and Service Request Management processes
Lead major incident management programs and executive communications during critical service disruptions
Drive root-cause analysis and problem-management practices to eliminate recurring incidents
Improve operational scorecards, service health reviews, and reliability reporting for executive stakeholders
Ensure compliance with regulatory, audit, risk, and operational governance requirements
Partner with Technology and Business leaders to improve service quality and customer outcomes through data-driven operational improvements
Champion a culture of operational excellence and continuous service improvement
Identify opportunities to leverage AI and automation to improve operational effectiveness and engineering productivity
Lead implementation and evaluation of solutions involving: AIOps, Intelligent alert correlation, Automated incident triage , Root cause analysis assistance, Knowledge management copilots, Agentic operational workflows etc.
Partner with enterprise AI teams to evaluate emerging technologies that improve reliability and operational efficiency
Drive responsible adoption of AI-enabled engineering and operational practices
Support proof-of-concept initiatives that demonstrate measurable reductions in operational effort and incident resolution times
Collaborate with Engineering, Infrastructure, Security, Architecture, Risk, Compliance, and Operations teams to prioritize reliability and operational improvements
Serve as a trusted advisor on reliability engineering, operational excellence, and automation strategies
Drive alignment between technology and business stakeholders to improve service quality and operational outcomes
Influence technology investment decisions that improve platform stability, resiliency, and operational efficiency