Senior Manager, Service Supply Chain Quality

Siemens Healthineers•Greendale, WI

4d•$167,030 - $229,669

About The Position

The Senior Manager, Service Supply Chain Quality leads global quality programs for warehouses, incoming inspection of service spare parts, and repair and refurbishment activities. The role develops scalable, risk-based requirements and processes that align with business needs, the Quality Management System (QMS), and applicable regulatory requirements, including ISO 13485 and FDA requirements. The role works cross-functionally with Procurement, Logistics, Supplier Quality, Customer Service, Engineering, and Operations, as well as internal sites and external warehouse and 3PL partners. It establishes supplier oversight, quality agreements, inspection and acceptance criteria, traceability and documentation standards, KPIs, and performance monitoring. The position analyzes quality data and trends to identify risks and drive systemic improvements across the service supply chain. The role requires approximately 15–20% travel. The stated base pay range is $167,030–$229,669.

Requirements

Bachelor's degree in Engineering, Natural Sciences, Supply Chain, or a related discipline, or equivalent relevant experience.
At least 8 years of progressive Quality experience in a regulated or quality-critical industry.
Experience with warehouse, distribution, logistics, or 3PL operations, including developing or implementing quality requirements and Quality Assurance Agreements.
Experience in supplier quality management, including supplier selection, qualification, monitoring, audits, and performance management.
Experience developing or managing Incoming Inspection processes.
Strong understanding of Quality Management Systems and applicable regulatory requirements, including ISO 13485 and FDA requirements.
Ability to develop standardized, scalable quality processes across multiple locations, suppliers, or regions.
Analytical skills, including KPI development, trend analysis, risk assessment, and data-driven problem solving.
Experience working cross-functionally and influencing stakeholders without direct authority.
Strong written and verbal communication skills, including the ability to translate complex quality and regulatory requirements into clear, actionable guidance.
Proficiency with SAP, Excel, and data analytics or visualization tools such as Power BI.
Willingness to travel approximately 15–20%.

Nice To Haves

An advanced degree.
Medical device industry experience.
Knowledge of repair, refurbishment, returns, or service-parts quality processes.

Responsibilities

Lead development, implementation, and maintenance of global warehouse quality requirements aligned with business needs, the QMS, and applicable regulations.
Develop and maintain warehouse-specific Quality Assurance Agreements, applying risk-based requirements according to supplier type, scope, and criticality.
Partner with Procurement, Logistics, Supplier Quality, and other stakeholders on warehouse and 3PL supplier selection, qualification, monitoring, and performance management.
Provide quality expertise for warehouse supplier selection and change activities to support risk-based decisions.
Drive consistent quality practices at internal and external sites for receiving, storage, handling, segregation, returns, refurbishment, and dispatch.
Establish risk-based warehouse oversight and monitoring, using Supplier Quality and Service Quality resources for audits, assessments, and surveillance.
Ensure warehouse operations align with the QMS, Supply Chain Management processes, and applicable regulatory requirements, including ISO 13485 and FDA Quality System requirements.
Establish and monitor warehouse quality KPIs, analyze trends and risks, and drive network-wide systemic improvements.
Lead development and standardization of global Incoming Inspection requirements for Service Spare Parts, including inspection criteria, sampling strategies, and acceptance standards.
Develop a scalable, risk-based Incoming Inspection framework for internal sites and external warehouse and 3PL partners.
Align incoming inspection requirements with product risk, supplier performance, and quality requirements in partnership with Supplier Quality, Customer Service, Engineering, and Operations.
Establish consistent defect classification, documentation, and traceability to improve visibility into supplier issues and nonconformance trends.
Define KPIs, data requirements, and reporting processes to measure Incoming Inspection effectiveness and improve supplier quality performance.
Lead development and implementation of global quality requirements for Service Spare Parts repair and refurbishment programs.
Establish acceptance criteria, testing requirements, and validation expectations for repaired and refurbished parts with cross-functional partners.
Standardize traceability, documentation, inspection, testing, and release requirements across repair and refurbishment activities.
Ensure repair and refurbishment processes align with QMS requirements, applicable regulatory expectations, and product performance standards.
Integrate repair and refurbishment quality results into CAPA, NCR/nonconformance management, and supplier performance management.
Analyze repair and refurbishment quality trends to identify systemic issues and opportunities to improve part reliability, supplier performance, and service outcomes.