Senior Manager, Senior Counsel – Consumer Protection & Digital Strategy

Capital One•McLean, VA

34d•Hybrid

About The Position

Capital One’s Legal Department is seeking a high-performing attorney to serve as a strategic advisor on consumer protection and digital innovation. In this pivotal role, you will navigate complex regulatory landscapes to drive enterprise-wide strategy, providing expert legal counsel in a high-impact, collaborative environment that values creative problem-solving and proactive risk management. The Role As a lead enterprise Subject Matter Expert (SME), you will be an authoritative voice on consumer protection risk, influencing outcomes across business teams, Compliance, and the broader Legal Department. You will partner closely with Brand Marketing and Product teams to build the legal framework for next-generation digital experiences, ensuring that our messaging and personalization infrastructures are both innovative and legally sound. You will join a dynamic team where law and technology intersect, advising on cutting-edge areas such as artificial intelligence and platform architecture. This is an opportunity to be a trusted business partner in a fast-paced environment where your strategic insights lead to tangible results and sustainable growth.

Requirements

Strong analytical skills, ability to interpret data, and attention to detail
Skills enabling provision of innovative and well-grounded advice that clearly identifies and describes legal risks presented and presents options to mitigate risks that balance regulatory risks and business needs, particularly when the law is unclear
Ability to think creatively about how to most effectively and efficiently deliver legal advice and improve current processes, individually and as a team
Excellent verbal and written communication skills with the ability to influence others
Ability to work effectively in a rapid change environment, with minimal supervision, while managing large volumes of work including complex legal issues that may arise suddenly
Demonstrated ability and desire to be a team player, who fosters meaningful relationships with colleagues and clients, and is seen as a trusted advisor and critical business partner
Intellectual curiosity, a desire to learn new areas of law, and an interest and an ability to analyze and interpret laws, regulations, and other source documents covering many different areas of the law
Strong interest and proficiency in the use of modern technology, and with strong analytical, organizational, and prioritization skills.
Juris Doctor from an accredited law school
Active member in good standing of at least one state bar
At least 4 years of experience as an attorney in a law firm, in-house legal department, or government agency

Nice To Haves

2+ years of counsel or compliance experience with consumer finance laws, regulations, and disclosures, especially marketing and UDAAP/UDAP laws and regulations
In-house, corporate legal experience
Comprehensive knowledge of federal and state consumer protection laws and regulations affecting the financial services industry
Financial services industry knowledge and expertise, including experience with business and/or consumer regulatory requirements relating to auto loans, credit cards, lines of credit, loans, and other banking products and services
Experience counseling clients on digital initiatives and/or innovation
Experience with Google Workspace

Responsibilities

Providing strategic legal advice on consumer protection risks throughout the customer lifecycle, from acquisition to account management
Analyze and mitigate UDAAP risks identified through monitoring and testing, providing clear, actionable guidance to Compliance and Legal partners.
Advising on digital initiatives, including electronic disclosures, digital signature platforms, and website/app terms and conditions
Drive enterprise-level standards by leading the development and update of Legal UDAAP and Consent frameworks.
Provide proactive leadership on emerging regulatory trends, ensuring Capital One remains at the forefront of consumer protection innovation.
Ensuring timely identification, mitigation, resolution and reporting/escalation of existing and emerging legal issues and risks
Supporting the development, communications, and rollout of new or any changes to current products, services, and other innovations impacting customers
Identifying opportunities for and leading related projects to drive innovation in the consumer protection area
Building and maintaining effective working relationships with internal and external stakeholder groups.