Senior Manger, Sales Operations
About The Position
This role is eligible for our hybrid work model: Two days in-office. Whether it’s hotels, rental cars, flights, cruises or packages, our Lines of Business build the supply, tools, and experiences that power Priceline’s ability to deliver great deals to our customers so they can experience all the moments that matter. Why this job’s a big deal: As a Senior Manager, Sales Operations – Tools & AI Enablement, your key objective is to drive operational excellence across Priceline’s Accommodations business by identifying, implementing, and scaling tools, automation, and AI-driven solutions. As an experienced leader, you will play a critical role in transforming how our operations teams work reducing friction, improving efficiency, and enhancing partner and internal user experiences. You will partner closely with Product, Technology, and Commercial teams to bring scalable solutions to life, using data and AI to modernize workflows and unlock meaningful business impact. You will combine your operational expertise, problem-solving skills, and understanding of emerging technologies to identify opportunities, execute initiatives, and scale solutions that improve productivity, quality, and performance across the accommodations business.
Requirements
- Bachelor’s degree or equivalent experience in a relevant field (MBA preferred)
- 8+ years of experience in operations, strategy, product, or process improvement roles
- 3+ Years of experience as a People Leader
- Entrepreneurial thinking, with a proven track record of implementing innovative ideas, processes or products in complex organizations
- Experience working cross-functionally
- Strong analytical and problem-solving skills, with the ability to translate data into actionable insights
- Experience with implementing AI solutions, automation, or workflow tools, with the ability to apply them to real business problems
- Excellent communication and stakeholder management skills
- Comfortable operating in a fast-paced, dynamic environment and managing multiple initiatives simultaneously
- Curious, solution-oriented, and motivated to challenge the status quo
- A strong teammate with a “get it done” attitude and ownership mindset
- Illustrated history of living the values necessary to Priceline: Customer, Innovation, Team, Accountability and Trust
- The Right Results, the Right Way is not just a motto at Priceline; it’s a way of life. Unquestionable integrity and ethics is essential
Responsibilities
- Identify and lead high-impact opportunities to improve operational workflows through tools, automation, and AI, that improve speed and quality
- Collaborate cross-functionally with Product and Commercial teams to define requirements and deliver scalable, user-centric solutions
- Coordinate cross brand tool and solution development
- Drive the rollout and adoption of new tools, such as CRM and AI-enabled workflows across the Accommodation organization
- Monitor performance of implemented solutions and continuously optimize based on data and feedback
- Support pilot programs and scale successful initiatives across markets and teams
- Translate business challenges into practical AI and automation use cases with measurable outcomes
- Provide ongoing feedback to internal stakeholders to improve tooling, reporting, and operational processes
- Manage and coordinate with external vendors and partners to accelerate delivery
- Lead an operational team, setting the vision and objectives, while managing senior stakeholder requirements
- Foster a culture of data-driven decision-making and performance accountability within the organization
- Effectively communicate and present performance findings, strategies, and recommendations to senior management and key stakeholders
Benefits
- Health & wellness coverage including medical, dental, vision, and mental health resources
- Generous time off including PTO, holidays, a company-wide Priceline Pause reset week, and paid volunteer days
- Work/life support including the ability to work up to 4 weeks per year from anywhere, parental leave, dependent care and family support resources, Summer Fridays, and office perks like stocked kitchens and catered meals (varies by location)
- Financial security programs such as retirement plans with company contributions, life and disability coverage, and tax-advantaged accounts
- Signature travel perks including employee-only discounts on hotels and flights, VIP deals, and Big Deal Bucks credits
- Additional perks & discounts like travel and partner discounts, tuition support, legal support, and pet benefits
- A people-first culture with Employee Resource Groups (ERGs), social events, recognition programs, and service awards that help you connect, grow, and celebrate together
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What This Job Offers
Job Type
Full-time
Career Level
Senior
