Senior Manager, Sales Compensation

CCC Intelligent Solutions•Chicago, IL

About The Position

CCC Intelligent Solutions Inc. (CCC) is seeking a Senior Manager, Sales Compensation to serve as a thought leader and subject matter expert for sales incentive programs across three business lines. This role is the primary HR contact for sales compensation, collaborating closely with Finance, Revenue Operations, and Sales Leadership. Key responsibilities include leading incentive plan design, annual plan refreshes, administering transition rules and payouts, supporting quota-setting processes, enabling reporting and analysis, and ensuring effective communication and distribution of plans. The position also ensures alignment with enterprise-wide compensation strategy and governance.

Requirements

Bachelors degree in Finance, Business, Economics, HR, Analytics, or a related field (or equivalent experience).
7+ years of progressive experience in sales compensation, incentive compensation management, compensation, revenue operations, or a closely related function.
Demonstrated experience administering incentive plans, including plan documentation, transitions/exceptions, and payout processes.
Strong analytical skills with experience building and interpreting performance and payout reporting.
Advanced Excel skills required.
Experience partnering cross-functionally with Finance, Revenue Operations, and Sales leaders.
Ability to influence without full authority.
Strong program/project management skills with the ability to manage multiple plan cycles, timelines, and deliverables across various stakeholder groups.
High attention to detail and strong control mindset.
Ability to document decisions and maintain audit-ready processes.
Excellent written and verbal communication skills.
Ability to translate complex plan mechanics into clear guidance for varied audiences.

Nice To Haves

Experience supporting sales compensation across multiple business lines, products, or go-to-market motions.
Experience with incentive compensation management tools and related technology (current tools: CaptivateIQ, Salesforce, Essbase).
Familiarity with quota methodologies and territory/segmentation processes.
Working knowledge of sales crediting, bookings/revenue recognition concepts, and common sales performance measures.
Experience developing scalable plan communications (FAQs, calculators, enablement materials) and driving change management.
Experience with reporting tools (e.g., Power BI, Tableau) a plus.
CCP or other relevant certification a plus.

Responsibilities

Act as a thought leader for ongoing incentive plan design, including measures, weights, mechanics, thresholds/accelerators, crediting, and eligibility.
Lead initiatives covering core plan design, SPIFFs, and ad-hoc incentive programs.
Partner with Total Rewards/Compensation peers to ensure sales compensation programs align with enterprise-wide compensation strategy, pay transparency, pay philosophy, job architecture, and compliance requirements.
Lead the annual effort to update/refresh sales incentive plans, including drafting plan terms, coordinating stakeholder reviews and approvals, and managing plan timelines and deliverables.
Implement strategies and targets plan design to ensure plans remain competitive and in line with internal business and external market dynamics.
Lead day-to-day HR administration of sales incentive plans, ensuring consistent application of plan rules, eligibility, and governance across business lines.
Partner closely with Finance to conduct incentive plan modeling and cost forecasting.
Act as the primary HR sales compensation partner across three business lines/verticals, aligning priorities, calendars, and execution across stakeholder groups.
Provide input, data, and process support to Revenue Operations for quota setting.
Design, document, and administer transition rules (e.g., role changes, territory changes, acquisitions/reorgs, mid-year plan changes).
Support regular incentive calculation processes, manage exception handling, and partner with Payroll/Finance to enable accurate, timely payouts.
Coordinate plan document distribution, acceptance/acknowledgement, version control, and tracking.
Lead communications efforts and presentations to the salesforce during new plan year rollout.
Provide input related to sales compensation technology and communications tools to improve transparency, scalability, and user experience.
Assess and recommend enhancements of existing tools and serve as a subject matter expert in the assessment of new tools.
Maintain clear documentation of plan terms, processes, assumptions, and approvals.
Support internal/external audit requests and continuous improvement of controls.
Develop and deliver recurring and ad hoc reporting on attainment, payout, plan performance, and trend insights.
Identify inefficiencies, manual workarounds, and risk points in current sales compensation processes and lead redesigns to improve cycle time, accuracy, and scalability.