Senior Manager - Risk & Reputation

Samsung Electronics•Plano, TX

About The Position

Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Requirements

Bachelor’s degree, Communications, Public Relations, Journalism, or a related field.
Minimum of 8+ years of relevant experience in risk management, corporate communications, journalism or a related field.
Experience working directly with journalists, editors, and members of the media
Experience writing PR materials (e.g. press releases, pitch decks, story development)
Experience managing PR agencies and technology vendors
Experience optimizing technology to continually improve the effectiveness of the media measurement tools
Experience collaborating and leading discussions on handling large scale issues with executives
Experience designing training for all levels - Executives, leaders and SEA employees
Experience with crisis management, understanding key risks, developing objectives and a strategy for addressing the risks and leading teams to a desired outcome.
Experience developing a communication strategy (i.e. intake sessions with VPs and above, advance planning for key events, media training, etc.) and establishing a governance process for managing requests from executives for PR/Media support.

Responsibilities

Lead a multi-year strategy to evolve SEA’s reputational risk and crisis management program.
Provide expertise on key issues and deliver advisory support to executives in response to national media stories, monitoring global brand risks, and delivering in-depth situational reports and executive coverage reports on crisis response.
Collaborate with internal stakeholders to monitor and analyze external trends and issues that could impact the company’s reputation.
Educate non-US executives on crisis management and crisis communications.
Analyze the media landscape and provide strategic advisory support to executives on engaging with the media.
Drive our data-driven strategy with the domestic and international media.
Drive and lead key projects and activities to support SEA Corporate Communications such as writing press releases, press interviews, Samsung Spotlight moments (i.e. CES, Unpacked, etc.)
Facilitate executive-level coaching on our media policies, questions and answers, engaging with media, and ensure continuity across messages by SEA speakers.
Design intelligence reports that can bolster information for the PR community that heavily engage with the media, developing media insights report.
Lead crisis management efforts by coordinating response plans and ensuring timely communication with key stakeholders.
Provide strategic guidance on reputation management initiatives to align with corporate objectives.
Conduct regular risk assessments and report findings to senior leadership for informed decision-making.