Senior Manager, Revenue Operations
About The Position
National Debt Relief is looking for a Senior Manager Revenue Operations to guide the strategy, analytics, and operational governance of our lead routing ecosystem. This role sits at a critical junction between data, engineering, and sales strategy. You will own how leads are distributed across sales teams, ensuring the right leads reach the right teams at the right time to maximize conversion and revenue performance. You will combine deep analytical thinking with strong cross-functional leadership, working closely with Engineering, Sales Strategy, and Revenue Operations to evolve how routing decisions are made. The ideal candidate is a strategic thinker and ruthless prioritizer who can turn complex data into clear recommendations and drive measurable improvements to revenue outcomes. This role is also a people leadership position, responsible for guiding analysts and elevating the team’s impact through better analytics, dashboards, and strategic insights.
Requirements
- Bachelor’s degree in Business, Economics, Analytics, Statistics, or a related field
- 7+ years of experience in analytics, strategy, revenue operations, consulting, or a related field
- Experience managing analysts or leading analytical workstreams
- Proven track record translating data into strategic recommendations that influence business outcomes
- Experience working cross-functionally with technical teams and sales teams
- Strong analytical and strategic thinking skills
- Excellent stakeholder management and cross-functional leadership
- Ability to communicate complex insights clearly to executive audiences
- Experience building dashboards and analytics solutions
- Experience working with BI tools such as Sigma, Tableau or Power BI
- Computer competency and ability to work with a computer.
- Prioritize multiple tasks and projects simultaneously.
- Exceptional written and verbal communication skills.
- Punctuality expected, ready to report to work on a consistent basis.
- Attain and maintain high performance expectations on a monthly basis.
- Work in a fast-paced, high-volume setting.
- Use and navigate multiple computer systems with exceptional multi-tasking skills.
- Remain calm and professional during difficult discussions.
- Take constructive feedback.
Nice To Haves
- Master’s degree preferred (MBA, MS in Analytics, Economics, Data Science, etc.)
- Exposure to Salesforce data and sales pipeline analytics preferred
Responsibilities
- Own Lead Routing Strategy & Performance
- Drive the strategy and analytics behind our lead routing systems, ensuring optimal distribution across sales teams and channels
- Document and maintain routing logic, processes, and governance to ensure clarity and scalability across stakeholders
- Identify opportunities to improve routing effectiveness through segmentation, prioritization, and strategic rule changes
- Partner with Engineering and Sales Strategy teams to design and implement improvements to routing logic and infrastructure
- Drive Dashboarding That Improve Revenue Outcomes
- Build and maintain dashboards in Sigma that track routing performance, conversion metrics, and downstream funnel impact
- Develop deeper analytics to understand how routing decisions influence conversion rates, speed-to-dial, and revenue performance
- Translate data into clear, actionable recommendations for leadership and cross-functional stakeholders
- Deliver executive-level readouts that influence strategic decisions around lead distribution and sales performance
- Lead Cross-Functional Initiatives
- Manage complex cross-functional projects involving Sales Strategy, Engineering, Revenue Operations, and Analytics
- Ensure routing changes are well understood, documented, and communicated across the organization
- Serve as the analytics leader responsible for turning routing insights into operational improvements
- Manage and Develop Analysts
- Lead and mentor analysts responsible for supporting routing analytics and reporting
- Guide analytical prioritization to ensure the team focuses on highest-impact opportunities
- Establish strong analytical standards around dashboarding, documentation, and insight delivery
Benefits
- Generous Medical, Dental, and Vision Benefits
- 401(k) with Company Match
- Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
- 12 weeks Paid Parental Leave
- Pre-tax Transit Benefits
- No-Cost Life Insurance Benefits
- Voluntary Benefits Options
- ASPCA Pet Health Insurance Discount
- Access to your earned wages at any time before payday
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
