Senior Manager, Revenue Cycle Operations

Medvidi•San Jose, CA

4h•Remote

About The Position

The Senior Manager, Revenue Cycle Operations is responsible for building, owning, and scaling MEDvidi’s end-to-end revenue cycle operations in a fast-growing, multi-state telehealth environment. This role will serve as a hands-on operator early on—owning core RCM workflows directly—while laying the foundation for a scalable, high-performing RCM organization. This position requires a builder mindset, strong healthcare operations judgment, and the ability to operate autonomously in a dynamic, evolving environment. The Senior Manager will partner closely with Finance, Product, Medical Operations, and offshore teams to improve reimbursement outcomes, reduce cycle times, and drive operational excellence.

Requirements

Bachelor’s degree in Business Administration, Healthcare Operations, Finance, Management, or a related field (Master’s preferred).
8–12+ years of healthcare operations experience, with deep exposure to Revenue Cycle Management in multi-state, high-growth, or highly regulated environments.
Proven experience building, fixing, or re-architecting RCM workflows, not just managing mature or inherited systems.
Strong working knowledge of claims submission, payment posting, denial management, payer follow-up, and reimbursement optimization.
Experience operating as an individual contributor early on, with the ability to scale teams and processes over time.
Demonstrated leadership managing distributed and/or offshore teams.
Strong analytical background with comfort using dashboards, KPIs, and data-driven decision-making.
Excellent communication, prioritization, and cross-functional collaboration skills.

Nice To Haves

Experience in telehealth, digital health, or health tech platforms.
Familiarity with payer rules, credentialing workflows, provider enrollment, and reimbursement models.
Experience partnering with Product and Engineering to automate workflows and improve tooling.
Exposure to Lean, Six Sigma, or continuous process improvement methodologies.
Experience scaling operations in organizations growing from ~50 to 300+ providers or employees.

Responsibilities

Own and operate core RCM workflows as an individual contributor, including claims submission, payment posting, denial management, and payer follow-up.
Build the foundation for a scalable revenue cycle function, establishing clear ownership, SOPs, and performance standards.
Identify and resolve reimbursement bottlenecks, denials trends, and workflow inefficiencies.
Hire, onboard, and eventually lead RCM team members as volume and complexity increase.
Partner with Finance to improve cash flow visibility, unit economics, and forecasting accuracy.
Partner with Product and Engineering to optimize RCM tooling, reporting, and automation.
Translate operational needs into clear system requirements that improve speed, accuracy, and scalability.
Ensure workflows are designed to support multi-state expansion and payer growth.
Lead and optimize offshore teams supporting RCM and related administrative functions.
Establish productivity metrics, QA standards, and training programs to ensure consistent performance.
Integrate offshore workflows with billing, credentialing, scheduling, and provider operations.
Collaborate closely with Medical Operations to align clinical documentation practices with reimbursement requirements.
Partner with Recruiting and Credentialing teams to ensure provider onboarding supports timely billing readiness.
Work with BizOps and Finance on dashboards, KPIs, and executive reporting related to revenue cycle performance.
Drive continuous improvement across RCM workflows to reduce cycle times, increase collections, and stabilize operations.
Build and maintain clear SOPs, escalation paths, and ownership models.
Own outcomes—not just recommendations—and take accountability for revenue cycle performance.
Support operational readiness for new state launches, new payers, and expanded clinical programs.