Senior Manager, Retail

Branch

4h•$135,000 - $155,000

About The Position

When Branch launched in 2019, its mission was to make it easy for teams of all sizes to furnish a corporate office with the speed and cost of a big box store, but with the ease, ergonomics and quality of high-end furniture. During COVID, the company adapted its mission to build an e-commerce brand that supported a population of new remote workers in creating great workspaces at home. Today, Branch is expanding its online reach to the physical realm, having launched its first retail store in San Francisco in 2025 and its second store in Chicago. These storefronts are supplemented by a network of partner spaces and appointment-only showrooms in major markets across North America (New York City, Los Angeles, Toronto) that serve both consumers and Branch’s business clients. Over the next five years, Branch plans to expand this network of stores, partner spaces, and showrooms to create a coast-to-coast network of Branch locations, eschewing typical capital-intensive expansion plans in favour of disciplined and lightweight solutions. The Sr. Manager of Retail Expansion will lead that effort from the ground up.

Requirements

6-8+ years of retail operations experience, including time leading multiple locations at a premium or digitally native brand.
New store opening experience: you've taken several stores from site search to opening day, and you know how to keep design and construction partners on schedule and on budget.
P&L ownership: you've built and managed a retail budget, forecast, and reporting, and you know the levers behind four-wall profitability, from labor scheduling to sales per square foot.
Analytical rigor: you watch traffic and conversion by store, and you act on what the numbers tell you every week.
People leadership: you've hired and developed store managers, and your teams stick around.
Hands-on operator: you care how a store feels the moment someone walks in, and you're happy to work a Saturday shift or help with an inventory count when a store needs it.
Omnichannel perspective: you understand how stores fit into an ecommerce-first business, including how to measure their halo effect on online sales in the surrounding market.
Cross-functional leadership: you build trust with Growth, Partnerships, Customer Success, and Operations, and you keep headquarters and the stores in sync on launches and timelines.
Self-awareness and learning: you know your gaps and ask for feedback early, and you improve quickly.
Strong project management skills: you can manage multiple location openings across different geographies and formats.
Ownership mindset and bias toward action: you’re excited to roll up your sleeves in a lean, fast-paced environment to get things done.

Nice To Haves

Retail real estate fluency: you've worked with brokers and landlords on site selection and lease terms, and you can use data to make the case for one market or block over another.
Based near New York, Austin, Chicago, or Toronto
A willingness to operate creatively, outside the traditional norms of retail expansion
A love for design, wellness, and the built environment

Responsibilities

Set the retail strategy across stores, showrooms and partner locations, including which format fits each market and when to scale it up
Lead the assessment, planning, and execution of new store openings, ensuring that each location reflects Branch’s premium brand experience.
Manage external relationships with real estate brokers, merchandising consultants, and other strategic partners.
Hire, train and manage store teams, including employee experience and performance.
Own the financial performance of the retail division, including budgeting, P&L management, forecasting, and reporting. Implement strategies to drive profitability.
Analyze store performance and customer data to continuously improve traffic, conversion, and engagement KPIs.
Oversee daily retail operations, ensuring consistency with operational policies, customer service standards, and industry best practices.
Support revenue growth for each store through local marketing, activations, and partnership strategies, in conjunction with cross functional teams.
Own store cadences, such as visual merchandising updates, inventory audits and replenishments, and promotions, in partnership with the Retail Experience lead.
Continue developing the retail program and in-store customer experience through process improvements.