Senior Manager, Retail Operations

Tinuiti • Remote -CA, CA

3d • Remote

About The Position

Tinuiti is the largest independent full-funnel marketing agency in the U.S. across the media that matters most, with $4 billion in digital media under management and more than 1,200 employees. Built for marketers who demand growth and accountability, Tinuiti unites media and measurement under one roof to eliminate waste—the biggest growth killer of all—and scale what works. Its proprietary technology, Bliss Point by Tinuiti, reveals the truth around growth and waste, and how to capitalize on it. With expert teams across Commerce, Search, Social, TV & Audio, and more, Tinuiti delivers measurable results with brutal simplicity: Love Growth. Hate Waste. We support 100% remote work for this role! We’d love to hear from you if: Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch.

Requirements

• 7-10 years of experience in Commerce roles with a proven track record of executing successful campaigns and meeting client goals
• Management experience required
• Understanding of relevant commerce platforms such as but not limited to: Amazon, Walmart, Criteo, etc.
• Commerce media or commerce operations hands on keys account management experience, a plus
• Demonstrated success analyzing data and using analytics tools to drive marketing decisions
• Advanced computer skills including Google Suite, Microsoft Excel, and PowerPoint
• Ability to multitask, prioritize, and manage time effectively across clients, multiple partner relationships, and internal initiatives
• Excellent communication and interpersonal skills, with the ability to work effectively with external and internal teams

Responsibilities

• Monitor and drive forward successful client delivery and strategy to meet and exceed goals for all clients within your purview
• Act as leadership support, foster client relationships and serve as a point of escalation for key accounts within your purview
• Build client trust and actionable plans to reach a client satisfaction score of 9 or above for clients in your purview.
• Proactively identify opportunities for account growth and serviceline expansion for clients in your purview
• Drive forward onboarding and account transition process, establishing goal alignment and a positive client experience
• Act as point of escalation internally and externally to support successful onboarding and transition process
• Develop Account Managers and Managers to ensure they have the necessary skills to be able to implement their role to the best of their ability and can become eligible to advance to the next level of their career
• Assist the Senior Pod leadership Team to drive forward larger team initiatives, such as hiring and process development
• Challenge your Account Managers to grow their accounts and provide actionable feedback and develop Managers to do the same
• Regularly support account team members and work to resolve challenges internally and externally
• Manage-up established team KPIs to the Senior Pod Leader Team or Director using internal dashboards
• Support the achievement of meeting or exceeding forecasted revenue targets within the pod/portfolio
• Support the achievement of Same Store Growth (SSG) targets of clients in your purview
• Support the Senior Pod Leadership Team with capacity planning and forecasting
• In tandem with the Senior Pod Leadership Team, drive forward the development of thought leadership programming and resources to expand the knowledge and skill set of the Account Management team
• Provide ongoing training to all direct reports using information and trainings from within the commerce media and commerce operations ecosystem
• Maintain annual certifications for relevant commerce platforms

Benefits

• Unlimited PTO
• 20 paid holidays, including multiple long weekends
• Medical, Dental, Vision, Life & Disability, Flex Spending Accounts
• Match up to 4% of your contributions at 100%
• Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost
• Thankful giving
• Equity
• Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child.
• On-demand learning, mentorship program, leadership and management development programs and resources

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed