Senior Manager, Research & User Intelligence (Card Platforms & Data)
About The Position
Capital One’s Experience Design (XD) organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. As the Senior Manager of Research & User Intelligence for a product tower, you are responsible for accelerating learning velocity by defining and executing research programs that generate actionable insights to inform the creation of useful and usable solutions. The Card Platforms & Data team is seeking a Senior Manager of Design Research to join our highly collaborative and multidisciplinary team of designers, product managers, analysts, and technologists. This individual contributor role is expected to provide a human-centered lens to a largely technical problem space by conducting multi-method research studies with both internal associates and customers. The ideal candidate has a proactive, collaborative approach to research to complement their deep experience in qualitative and quantitative research, human-centered interactions, and analytical thinking. Experience conducting research in technical spaces or internal platforms is of particular interest for this position, but not required.
Requirements
- At least 4 years of professional experience in User Experience Research, Data Science, or Customer Experience Research
- At least 4 years of experience aggregating, collecting, and analyzing quantitative and qualitative data
- At least 3 years of experience autonomously leading multi-stakeholder projects or research programs
Nice To Haves
- Experience conducting research in technical spaces or internal platforms
- 5+ years of experience in User Intelligence, Human Factors, or behavioral data analysis
- Background in leading research in enterprise settings
- History of leading small to medium teams of researchers
- Experience conducting structured, quantitative jobs-to-be-done studies
- Experience leveraging AI tools (Gemini, Claude, NotebookLM) to accelerate insight creation
- Experience building automated research workflows with AI tools
- Proven track record of triangulating multiple data sources (behavioral analytics, survey data, and primary research) to inform product roadmaps
- Advanced degree in Human Factors, HCI, Statistics, Data Science, or Behavioral Economics
Responsibilities
- Plan and conduct connected studies and establish data acquisition mechanisms that contribute to a collective body of user intelligence that fuels product teams’ planning and decision-making, while maintaining a high degree of governance and risk compliance.
- Create and evolve research agents and research platforms to accelerate learning velocity: extracting insights from existing intelligence repositories, conducting rapid discovery, concept, content, and usability testing.
- Drive collaboration with research ops to enable partner teams to access their users to maximize empathy and understanding.
- Partner with CX, data scientists, analysts, and designers to identify and track domain-specific UX metrics.
- Assist in developing mechanisms to collect/measure UX metrics, conduct analysis using UX and other metrics to identify critical correlations between user behavior and business success.
- Utilize behavioral analytics, quantitative data, and qualitative insights to produce actionable insights.
- Establish channels to socialize learnings to stakeholders in order to drive impact.
Benefits
- performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
