Senior Manager, Relocation Management

RBC • Toronto, ON

11d • Hybrid

About The Position

The Senior Manager, Relocation Management oversees a team responsible for global mobility advisory, policy, and administration for all Canada & US domestic, cross-border and international transfers and assignments. Working alongside Senior Managers in Immigration and Mobility Tax, this role will also contribute to the overall strategy of the Global Mobility Centre of Expertise (GM-COE) by being part of the Senior Management team reporting to the Senior Director and Head of the GM-COE.

Requirements

• Post-secondary education with certificates or designations in HR, Global Mobility, or related field.
• 7-10+ years of global mobility/relocation management experience within a complex global enterprise.
• Proven experience managing international and domestic relocations at all levels (entry to senior executive).
• Vendor/Relocation Management Company (RMC) contract management and relationship oversight.
• Policy development and implementation experience.
• Demonstrated experience leading and developing teams.
• Exceptional diplomacy, tact, and discretion when handling sensitive employee matters and confidential information.
• Proven ability to drive results efficiently and effectively with minimal disruption or organizational noise.
• Strong organizational skills with excellent prioritization and time management capabilities.
• Self-directed learner who quickly applies new knowledge and adapts to evolving business needs.
• Independent leader and collaborative team player with genuine passion for global mobility.
• Strong written and verbal communication skills with ability to influence stakeholders at all levels.

Nice To Haves

• French language proficiency is an asset.
• Genuine passion for global mobility and talent development.
• Strong relationship-building and stakeholder management skills across all organizational levels.
• Proven ability to coach and lead teams through change while fostering a collaborative, inclusive work environment.
• Comfort navigating ambiguity and balancing competing priorities—compliance, risk, cost, and business needs—in a complex global banking environment.
• Proactive mindset that stays ahead of global trends, regulatory changes, and industry best practices affecting global mobility.
• Reliable, responsive, and consultative approach with strong problem-solving skills and bias for practical, timely solutions.

Responsibilities

• Lead and develop a team of strong professionals by fostering an inclusive, collaborative environment built on trust and transparency.
• Evaluate and modernize legacy processes by implementing technology-driven solutions and leveraging vendor partnerships to replace manual workflows with standardized, scalable approaches.
• Serve as trusted advisor to HR colleagues across all business segments; balance employee experience with business objectives; communicate with appropriate firmness while maintaining strong relationships; highly responsive to business needs within appropriate scope; set clear expectations; maintain credibility by delivering on commitments.
• Manage Relocation Management Company (RMC) relationship, monitor and enforce SLAs; escalate strategically, identify service issues and proactively drive resolution; balance cost, quality, and service delivery.

Benefits

• Opportunity to shape the future of global mobility at RBC while developing your leadership capabilities.
• Join a flexible, engaged team that values innovation, recognizes fresh ideas, and supports professional growth.
• Work across diverse business units, geographies, and organizational levels.
• Lead a critical team within the Global Mobility Centre of Expertise and contribute to a multi-year effort to transform and globalize the function.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree