Senior Manager, Quality Enterprise

Matrix Service Company•Catoosa, OK

18d•Hybrid

About The Position

The Sr. Manager, Quality Enterprise leads and strengthens the Integrated Management System (IMS) to ensure ISO 9001 consistent processes, and strong client satisfaction. They develop and improve procedures, quality plans, and data systems while maintaining KPIs that monitor performance and drive continuous improvement. Serving as the escalation point for quality issues, they perform root-cause analysis, implement corrective actions, and reduce non-conformances across projects. The role supports engineering and operations by embedding quality requirements into designs, specifications, contracts, and purchase orders. This leader also oversees supplier quality, calibration and testing programs, code-certification compliance, and audit participation. They coach quality resources across business units, promote best practices, and ensure quality data is accurately applied to ongoing improvement initiatives.

Requirements

Bachelor’s degree in Quality Management, Construction Management, Engineering or related discipline, or equivalent combination of job-related education/experience.
7+ years’ related experience managing quality assurance/quality control functions and leading efforts developing IMS standards and procedures to comply with Quality requirements in the Engineering & Construction Industry, with 3+ years’ previous management experience.
Outstanding knowledge of QA/QC standards and practices in the heavy industrial construction industry.
Ability to read, analyze and interpret technical information, such as codes and specifications, drawings, and reports, as well as ability to prepare work plans for specific projects.
Proficient computer skills, including experience with Microsoft Office applications such as Excel, Word, PowerPoint, and Outlook.
Strong verbal, written, analytical, and persuasive skills and the ability to interact effectively with all levels of employees, management, and external contacts.
Self-motivated and driven to succeed, focused on results and passionate about quality and safety.
Applicants must be currently authorized to work in the United States on a full-time basis.

Responsibilities

Provide leadership for the Integrated Management System (IMS), ensuring it is fully utilized, continuously improved, and embedded across the organization to support industry-leading performance and strong client satisfaction.
Oversee ISO 9001 compliance and certification readiness by conducting conformance assessments, closing system gaps, validating corrective actions, and ensuring the ongoing effectiveness of the quality management framework.
Direct the development and governance of quality procedures, including process control, inspection, testing standards, and improvement methodologies aligned with organizational and regulatory requirements.
Establish, monitor, and publish enterprise quality metrics and KPIs to provide clear visibility into quality performance, trends, risks, and improvement opportunities.
Serve as the senior escalation point for quality issues, leading troubleshooting, root-cause analysis, corrective action planning, and long-term systemic improvements.
Recommend and Manage enterprise continuous-improvement initiatives to reduce non-conformances, minimize rework, and enhance process efficiency.
Collaborate with engineering, design, and R&D teams to embed quality requirements into new product development, design changes, and customer-driven specifications.
Oversee advanced problem-solving practices, including structured corrective-action processes, statistical analysis, and proactive risk-reduction strategies.
Review customer specifications and compliance requirements to ensure accurate incorporation into quality plans, process controls, and operational procedures.
Ensure accuracy and effective use of IMS data across the organization to support visibility, decision-making, and continuous improvement.
Provide executive-level reporting on quality trends, audit results, supplier risks, and systemic issues, advising leadership on improvement priorities and long-term quality strategy.
Lead and sponsor enterprise-level process-improvement initiatives, including workflow optimization, automation opportunities, and operational efficiency enhancements.
Establish and manage supplier quality programs, including performance monitoring, audits, rating systems, and corrective-action oversight for critical suppliers.
Consolidate and publish enterprise quality data using digital tools and standardized reporting practices to support operational insight and decision-making.
Review customer contracts, purchase orders, and change requests to ensure quality, regulatory, and process requirements are accurately reflected in project plans.
Oversee calibration, testing, and equipment-verification programs to ensure compliance with quality standards and reliability of measurement systems.
Participate in internal and external audits, ensuring audit readiness, timely resolution of findings, and incorporation of preventive practices.
Develop and promote enterprise-wide quality best practices to strengthen consistency, reduce variation, and elevate organizational capability.
Provide coaching, and direction to quality managers across business units to build talent, ensure alignment with corporate standards, and strengthen the quality function.