Senior Manager, Quality Assurance - Shelton/Enfield, CT

dsm-firmenich•Shelton, CT

3d•$132,000 - $160,000•Hybrid

About The Position

This is a highly visible leadership role at the center of i‑Health’s Quality function, responsible for ensuring the integrity, compliance, and performance of critical Quality Systems across the organization. As the leader of the Quality unit, you will drive oversight of product disposition, CAPA, complaints and adverse events, document control, training, and vendor oversight, ensuring processes are robust, compliant, and continuously improving. This role is ideal for a strong, hands-on leader who thrives in a fast-moving environment and is passionate about embedding quality as a foundational priority across the business. At i-Health (a dsm-firmenich company), consumers and brands are at the heart of all we do. We are on a mission to unlock self-care for overlooked and unspoken health needs. As leaders in our respective categories of Microbiome (Culturelle® Probiotics, Lacteol® Postbiotics) and Women’s Health (AZO® intimate health and Estroven® menopause solutions), we strive to be the thought leaders and change makers, carrying the responsibility to shape the future of our categories and bring inspired, approachable science-backed solutions to our core audience of women and families. Discover more at dsmihealth.com

Requirements

Bachelor’s degree (or equivalent experience).
7+ years of progressive leadership experience in a Quality role.
Strong knowledge of GMPs for dietary supplements and OTC products.
Proven ability to lead a team in a fast‑paced, high‑volume environment.
Strong analytical, problem‑solving, and decision‑making skills.

Nice To Haves

Experience with SAP and QMS software systems and/or Lean continuous improvement certification/experience (preferred).

Responsibilities

Oversee and maintain i-Health Quality Systems, including product disposition, document control (EDM site admin), CAPA management, customer complaint and adverse event program, vendor/contractor oversight, audits, and training program.
Host 3rd party audits and coordinate responses and corrective actions.
Work in coordination with Technical Sourcing to compile and publish Supplier Scorecards.
Generate Annual Product Reviews for OTC and Medical Device Products.
Prepare and present quality management reviews to senior management.
Manage team budget, labor costs, operating expenses, and support annual planning, forecasting, and peak readiness activities.
Foster a culture of innovation, accountability, and continuous improvement.