Senior Manager, Provider Operations Strategy & Programs

Steno

4d • $135,000 - $165,000

About The Position

This role partners with the Sr. Director to define and prioritize quarterly initiatives, drive programs from initiation to close-out, and design systems and tooling that scale processes. The Senior Manager will act as a connective lens across various operational pillars, manage relationships with cross-functional partners, and maintain a forward-looking view of potential business impacts. This role also involves managing project managers and evaluating automation and AI tools.

Requirements

• 6+ years of experience in operations, business operations, or program management—or equivalent leadership impact in a relevant domain
• Demonstrated track record of managing cross-functional work without positional authority
• Strong written and verbal communication skills
• Comfort with ambiguity and high-stakes decision-making with incomplete information
• Successfully managed 3+ concurrent programs across multiple teams without formal authority over those teams; comfortable with ambiguity and track dependencies naturally
• Operate effectively without positional authority and can present trade-offs to senior leadership, influencing decisions even when stakeholders disagree
• Data fluent with the ability to self-serve data to identify problems, track progress, and make trade-off calls
• Ship — set realistic plans, track against them, course-correct when needed, and avoid both paralysis by analysis and skipping necessary planning
• Managed one or more direct reports and developed them into independent operators
• Communicate clearly and present ideas to senior leadership without jargon
• Comfortable with ambiguity and have made progress in environments where the mandate was clear but the path wasn’t

Nice To Haves

• Built or substantially improved a repeatable process that scaled with the business; understand how to balance documentation with flexibility and standardization with local adaptation
• Experience at a high-growth company, especially in supply-side, logistics, or marketplace operations where you’ve seen how ops scales
• Supply-side ops, provider/marketplace operations, or recruiting/staffing supply chain experience
• Work in regulated industries or organizations with complex external stakeholder management (e.g., gig economy, healthcare staffing, field services)
• Hands-on experience evaluating and implementing new tools or automation technologies
• Facilitation or workshop design skills — you’ve led strategic planning sessions or cross-team retrospectives

Responsibilities

• Partner with the Sr. Director to define and prioritize quarterly initiatives that span multiple pillars or require cross-functional coordination, developing comprehensive program briefs with scope, stakeholders, timeline, resource needs, success metrics, and dependencies
• Drive programs from initiation to close-out, tracking progress against milestones, escalating blockers early, and measuring outcomes—both quantitative (fill rate impact, cost savings, cycle time) and qualitative (process improvement, team alignment)
• Work with pillar leaders to document how core functions actually operate and design systems and tooling that scale processes without scaling headcount — playbooks, checklists, SLAs, decision trees that a new team member can execute on day one
• Audit for gaps, redundancies, and hand-off friction; recommend changes and track implementation
• Act as the connective lens across Quality of Service, Staffing, Experience, Growth, Analytics, Strategy & Programs — collecting signals from each pillar and flagging conflicts or opportunities early
• Manage relationships between Provider Ops and cross-functional partners (Sales, Product, Support), proactively communicating constraints and capacity
• Run quarterly planning sessions with pillar leaders to align on roadmap and surface risks and dependencies
• Maintain a forward-looking view of what’s coming in the next 8 weeks that could surprise the business, including market shifts and product changes that affect provider strategy
• Manage project managers, developing their scope and mentoring them into more complex projects
• Evaluate automation and AI tools with pillar leaders, knowing where technology truly changes the economics versus where it adds unnecessary complexity

Benefits

• Health, Vision, & Dental Benefits — generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental
• Wellness/Mental Health — shared benefits to be used among employees and families
• Flexible Paid Time Off — allowing employees to find balance in their lives
• Options of Equity
• Access to a company-provided 401(k) account
• A home office setup and a monthly stipend to offset internet and phone costs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed