Senior Manager - Project Program Manager

CVS Health•Work At Home-Maryland, CT

1d•$75,400 - $182,549•Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Support the Care Management Center of Excellence (CM COE) with operationalizing the care management components of program and system implementations. The Implementation Lead is accountable for the implementation and ongoing management of CM COE projects. This role has primary responsibility for successfully leading assigned OneCM migrations, ensuring operational readiness, stakeholder alignment, and sustainable adoption of care management processes and systems.

Requirements

At least 4 years of demonstrated success leading large-scale initiatives and projects.
Ability to navigate and manage multiple systems and databases, along with strong proficiency in the MS Office Suite.
Strong written and verbal communication skills, with the ability to engage effectively with stakeholders at all organizational levels—from C‑Suite leaders to frontline staff.
Ability to build, maintain, and support productive relationships across cross-functional teams is key to success.
Proven ability to collaborate with internal and external partners to expand knowledge and improve our implementation processes.
Skilled in group facilitation and presentations that inform, influence, and drive action across diverse audiences.
Strong knowledge and proven experience in project management principles and practices.

Nice To Haves

Demonstrated ability to influence people and optimize implementations without direct authority.
Comprehensive understanding of managed care case management and care coordination, including CM systems and documentation standards.
Comprehensive understanding of business readiness practices particularly with system migrations.
Skilled in managing multiple project timelines simultaneously and consistently providing clear, evidence‑based progress updates across all phases of implementation.
Actively contribute to strategic initiatives and process‑improvement efforts by applying lessons learned.
Proficient in Microsoft Project, Asana, Monday.com and other project-management tools.
Adept at managing client expectations and fostering confidence through clear communication and reliable delivery.

Responsibilities

Engage stakeholders and align cross‑functional teams on new delivery models and processes
Facilitates alignment sessions, clarifies impacts, manages expectations, and ensures organizational understanding of upcoming changes.
Lead business readiness and change management activities
Develops and executes communication plans, readiness assessments, role impact analyses, and operational transition activities.
Design and coordinate pilot launches and phased adoption waves
Establishes pilot objectives, measures success, gathers feedback, and iterates before broader rollout.
Oversee performance measurement, adoption tracking, and benefits realization
Monitors key metrics, identifies adoption barriers, and ensures the program delivers expected operational outcomes.
Support issue resolution, continuous improvement, and stabilization after go‑live
Partners with teams to resolve post‑launch challenges and embed new ways of working into standard operations.