Senior Manager, Project Program Management

CVS Health•Pittsburgh, PA

1d•$82,940 - $182,549•Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Senior Manager, Project Management (Individual Contributor) within CSRA is responsible for leading the execution of complex, cross-functional initiatives that support Medicaid operations and organizational priorities. Operating as a senior individual contributor, this role manages projects end-to-end, ensuring effective planning, coordination, execution, and delivery while maintaining alignment with business objectives, regulatory requirements, and operational goals. This position partners closely with CSRA leadership, Service Operations, IT, and key stakeholders to drive project outcomes, manage dependencies, and mitigate risks. The Senior Manager applies structured project management discipline to ensure timelines, scope, and quality expectations are achieved, while proactively identifying opportunities to streamline processes and improve efficiency. With a strong understanding of CSRA functions—including configuration builds, benefit and fee schedule updates, prior authorizations, and system enhancements—the Senior Manager translates business needs into actionable project plans and supports the delivery of scalable, sustainable solutions. The role is also responsible for providing clear, concise status updates, highlighting risks and decisions, and communicating effectively with both operational teams and leadership. Success in this role requires strong organizational and analytical skills, the ability to navigate a matrixed environment, and a proactive, solutions-oriented mindset. The Senior Manager plays a key role in advancing project execution, supporting operational performance, and contributing to the ongoing evolution of CSRA as a high-performing Center of Excellence. We support a hybrid work environment. If selected and you live near a suitable work location, you may be expected to comply with the hybrid work policy. Under the policy, all hires for in-scope populations should be placed into a hybrid or office-based location, working onsite three days a week.

Requirements

Advanced experience in project management leading complex, cross-functional initiatives within healthcare, Medicaid, or payer operations
Deep knowledge of CSRA functions, including configuration builds, benefits, fee schedules, prior authorization, and system enhancements (e.g., QNXT or similar platforms)
5-7 years work experience
Adept at problem solving and decision making skills
Adept at collaboration and teamwork
Adept at growth mindset (agility and developing yourself and others) skills
Adept at execution and delivery (planning, delivering, and supporting) skills

Nice To Haves

Proven ability to manage multiple concurrent projects with competing priorities in a fast-paced, matrixed environment
Demonstrated success in driving process improvements, reducing rework, and implementing scalable, sustainable solutions
Strong analytical and problem-solving skills, with the ability to translate data into actionable insights and decisions
Experience conducting root cause analysis (e.g., 5 Whys) and leading corrective action planning
Exceptional stakeholder management and influence skills, with the ability to align cross-functional partners without direct authority
Advanced risk identification and mitigation capabilities, including managing dependencies and removing project roadblocks
Strong executive communication skills, including the ability to synthesize complex information into clear, concise updates and recommendations
Experience supporting or leading regulatory, state readiness, or implementation efforts within Medicaid lines of business
Ability to navigate ambiguity and drive outcomes, demonstrating a proactive, solutions-oriented mindset
Experience partnering with IT, operations, and business teams to deliver system and process changes

Responsibilities

Leading the execution of complex, cross-functional initiatives that support Medicaid operations and organizational priorities.
Managing projects end-to-end, ensuring effective planning, coordination, execution, and delivery while maintaining alignment with business objectives, regulatory requirements, and operational goals.
Partnering closely with CSRA leadership, Service Operations, IT, and key stakeholders to drive project outcomes, manage dependencies, and mitigate risks.
Applying structured project management discipline to ensure timelines, scope, and quality expectations are achieved.
Proactively identifying opportunities to streamline processes and improve efficiency.
Translating business needs into actionable project plans and supporting the delivery of scalable, sustainable solutions.
Providing clear, concise status updates, highlighting risks and decisions, and communicating effectively with both operational teams and leadership.
Advancing project execution, supporting operational performance, and contributing to the ongoing evolution of CSRA as a high-performing Center of Excellence.