Senior Manager, Project Management - US Card Servicing AI Strategy
About The Position
Interested in joining a high-impact team at the forefront of AI and driving great customer servicing experiences? The US Card Servicing - AI Strategy team is seeking a Senior Manager to drive forward our strategies for our expanding AI ecosystem. This individual will be instrumental in developing solutions that mitigate risk and ensure well-managed deployment of AI solutions across customer servicing. Joining the team means... Being part of a face-paced, fun, development-oriented team Going 0 to 1 with a high-impact, high-visibility AI initiative Becoming a well-rounded, collaborative, analytical, and technically proficient problem solver Learning the intersecting dynamics of the business, technology, and operations
Requirements
- Bachelor’s degree or military experience
- At least 5 years of Project Management experience
- At least 2 years of People Management experience
Nice To Haves
- Master’s Degree or MBA
- 5+ years of Project Management experience
- 5+ years of experience with project management platforms (JIRA, MS Project, Confluence)
- 4+ years of experience supporting, partnering or interacting with internal business clients
- 3+ years of People Management experience
- Lean, Agile, Six Sigma or Business Process Management
Responsibilities
- Leading moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports.
- Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements
- Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time.
- Leveraging problem solving and influencing skills to ensure project plans deliver on intent
- Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery
- Building relationships and collaborating with key stakeholders to ensure delivery of commitments
- Leading a team of project managers
- Exhibit outstanding influencing skills to effectively drive project / program efforts
- Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment.
- Display a passion for coaching and developing a team of associates through their leadership style
- Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes
Benefits
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
- performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
