Senior Manager, Project and Program Management - PMO

Equinix•Toronto, ON

1d•$136,000 - $204,000

About The Position

This role is a senior individual contributor within the PMO, responsible for leading large, complex, strategic programs and driving PMO maturity, standardization, and best practices across the Americas. The role will act as a coach, mentor, and capability builder for project and program managers, ensuring consistent execution of projects aligned with industry best practices. This position requires a strong technical perspective in project management, bringing proven experiences to elevate PMO methodologies, improve delivery consistency, and enable global visibility of the project portfolio.

Requirements

Typically, 10+ years of experience in project/program management or PMO roles
Proven experience driving PMO transformation, standardization, or capability building initiatives
Strong, hands-on expertise in Smartsheet, including building dashboards, workflows, and reporting solutions
Demonstrated experience training, coaching, and mentoring project and program managers
Deep understanding of end-to-end project lifecycle, governance frameworks, and best practices
Strong stakeholder management experience across global, cross-functional environments
Advanced communication and presentation skills, including development of executive-level PowerPoint materials

Nice To Haves

Formal project management training or certifications preferred (e.g., PMP, PgMP, Agile, Six Sigma)

Responsibilities

Contribute to and refine PMO methodologies, frameworks, and standards
Support development and execution of strategic programs and initiatives across the Americas
Establish and standardize end-to-end project lifecycle practices
Support and guide delivery of complex, strategic programs across the region, ensuring alignment with defined methodologies, standardized processes, and governance frameworks
Drive consistency, quality, and accountability across projects by enabling project managers to execute with discipline, adhere to best practices, and deliver against established standards
Act as a Smartsheet subject matter expert supporting project portfolio
Partner with the Smartsheet administrator to - (Drive adoption and scalability, build dashboards, workflows, and reporting frameworks, ensure data consistency and portfolio visibility)
Support development of global templates and standardized reporting models
Serve as a coach, mentor, and advisor to project and program managers
Provide guidance on - (Stakeholder management, risk and issue management, proactive project planning, managing complex conversations and escalations
Design and deliver training, playbooks, and enablement programs
Drive consistency in how projects are managed across the PMO
Build strong relationships with regional and global stakeholders across Americas, EMEA, and other regions
Collaborate cross-functionally to ensure alignment on processes, tools, and delivery standards
Influence stakeholders to adopt standardized PM practices and tools
Develop and standardize clear, executive-ready communication frameworks, including communication plans, status reporting, and leadership presentations (PowerPoint) to ensure alignment across regional and global stakeholders
Enable consistent, effective communication practices across the PMO, coaching project managers to engage stakeholders proactively and convey complex project information clearly
Collaborate cross-functionally and with global counterparts to optimize tools and processes
Drive initiatives to improve PM maturity and operational excellence
Bring external insights and industry best practices to continuously evolve the PMO
Support creation of a centralized, global portfolio view