Senior Manager, Programming

The Smith Center•Las Vegas, NV

2d•Onsite

About The Position

Reporting to the Director, Programming, the Senior Manager, Programming is responsible for managing and coordinating key business and operational matters related to Programming while partnering closely with cross-functional departments throughout the organization. Key business responsibilities include artist/show offers, rider and show expenses, ticket audits, payments, settlements, and departmental budgeting. The Senior Manager, Programming collaborates with artist/show promoters and tour managers on settlement and related business matters before, during, and after performances, coordinating required follow-through with appropriate TSC departments. In addition to these business responsibilities, the Senior Manager, Programming plays a hands-on role in supporting the operational execution of performances and is present onsite before and during performances, as needed, to address business-related matters and provide management oversight. The role also provides direct supervision and oversight to the Artist Services Manager, helping to ensure the effective coordination of artist accommodations, transportation, hospitality, and other logistical needs.

Requirements

Bachelor’s degree in Arts Administration, Theater Operations Management, Business Administration, or related field.
Minimum of five (5) years of experience in programming, or theater production management.
Proven track record of successfully managing complex projects and collaborating with artists, shows, promoters, and production teams.
Experience in negotiating contracts, managing budgets, and overseeing financial settlements related to performances.
Strong leadership skills with the ability to supervise and mentor team members effectively.
Excellent communication and interpersonal skills, with the ability to collaborate across departments and with external stakeholders.
Ability to cultivate and maintain productive working relationships with organization staff, community partners, vendors, promoters, and Tour Managers.
Desire and ability to accept all levels of challenges, work as a team player, and assist when and where needed.
Highly organized and superior attention to detail while coordinating and performing multiple tasks in a fast-paced environment.
Ability to establish priorities, work independently, and proceed with objectives with minimal supervision.
Ability to work effectively under pressure and meet deadlines.
Flexibility to adapt to changing priorities and circumstances in a fast-paced and dynamic environment, while remaining focused on achieving organizational goals.
Ability to deal with a range of styles and behaviors in a tactful, positive, and professional manner.
Excellent interpersonal and conflict management skills.
Ability to work with sensitive and confidential matters on a regular basis and maintain confidentiality.
Ability to work a varied schedule, including evenings, weekends, holidays, and extended hours, as necessary to support performances, events, and operational needs.
Must be over 21 years of age.
Must be legally authorized to work in the United States.
Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, and Teams.
Strong working knowledge of Excel, including the ability to create, maintain, and analyze spreadsheets, budgets, financial settlements, and related reports.
Ability to learn and effectively utilize new software applications, databases, and technology platforms relevant to programming and venue operations.
Demonstrates a high level of professionalism, reliability, accountability, and sound judgment in all aspects of work.
Maintains a professional presence and represents The Smith Center in a positive manner when interacting with artists, promoters, agents, tour managers, vendors, guests, and internal stakeholders.
Ability to establish and maintain positive working relationships while effectively navigating a variety of personalities, communication styles, and business situations.
Demonstrates initiative, adaptability, and a willingness to assume additional responsibilities and challenges as operational needs evolve.
Strong team-oriented mindset with a commitment to collaboration, supporting organizational goals, and contributing to a positive work environment.
Demonstrates flexibility and responsiveness in a dynamic environment while maintaining a high level of service and attention to detail.
Desire and ability to accept all levels of challenges and assist when and where needed to support departmental and organizational success.
Ability to frequently use fine motor skills, including the use of hands and fingers for typing, handling documents, and operating standard office equipment.
Ability to operate a computer, keyboard, mouse, telephone, and other office equipment on a regular basis.
Ability to move about the facility, including performance venues, backstage areas, offices, and meeting spaces, as needed to support programming activities and event operations.
Ability to occasionally lift, move, carry, push, and pull 50 pounds or more, with or without assistance.
Ability to occasionally bend, reach, twist, stoop, crouch, kneel, and balance while performing job-related tasks in various work areas.
Ability to physically stand, walk, and climb stairs on a consistent basis.
Specific vision abilities required include close vision, distance vision, peripheral vision, and the ability to adjust focus while working with computers, mobile devices, and related technology.
Ability to effectively communicate in person, by telephone, and via electronic communication methods.
Ability to work in an environment that may include exposure to loud noise levels associated with live performances, rehearsals, productions, and event activities.
Most of this job will be performed indoors in a climate-controlled environment. Occasional work in outdoor event spaces may be required based on operational needs.

Nice To Haves

Experience working with arts management software such as Tessitura and Momentus Elite is preferred.

Responsibilities

Prepares the annual Programming budget and the associated programming details contained within, in consultation with the Chief of Staff and the Director, Programming.
Issues all TSC House Presentation and 4 Wall Engagements Contracts in Reynolds Hall, Myron’s, and Troesh Theater, ensuring a fully executed contract is received prior to the show date.
Reviews and edits all outside contracts with the Chief of Staff for final sign-off, and uploads fully executed contracts to Momentus Elite and physically stores them in show folders.
Reviews and edits all riders with the Chief of Staff for final approval, uploads edited riders to Momentus Elite and physically files them in corresponding show folders, and communicates critical rider information to relevant departments.
Attends and is present onsite as needed (days, nights, weekends) for shows to address settlements and other business matters, in addition to providing management oversight.
Assists with the onsite coordination of backstage pre-show and post-show Meet & Greets with Programming, Artist Services, Marketing, and Development as required.
Collaborates with the Artist Services Manager to ensure timely completion of all travel, lodging, and/or ground transportation arrangements as outlined in the proforma, while adhering to the established budget.
Facilitates ongoing communication and coordination efforts with the Artist Services Manager to track progress on arrangements, offering support in overcoming challenges and proactively liaising with agents if needed.
Supports the Artist Services Manager during show-nights with various tasks and assignments as needed.
Provides guarantee payments to Artists and/or Tour Management prior to, or during show(s).
Prepares and compiles the preliminary and final show settlements including box office final audits, deposits/pre-payments, expense documentation, and final amounts due.
Submits necessary Artist/show-related payment invoices through the TSC intranet (typically 4 Wall deals).
Partners with Finance on the accuracy of all post-show “Event Reports” to be uploaded into VenueOps.
Collaborates with VP/COO and cross-functional departments on show-related budgeting, purchasing & capital expenditures pertaining to Programming, Stage Labor & Hospitality/Special Events.
Attends necessary, regularly scheduled TSC departmental and organizational meetings.
Fosters a positive and collaborative working environment and nurtures team member morale.
Maintains regular, reliable, and punctual attendance.
Performs other duties as assigned in alignment with the scope and responsibilities of the role.

Benefits

Creative and collaborative work culture
Competitive compensation
Comprehensive health, dental, and vision insurance plans
Employee Assistance Program- including counseling, wellness programs, and financial support services.
Flexible Spending Account (FSA) & Health Savings Account (HSA) options to help you save on eligible medical expenses with pre-tax dollars.
Generous Paid Time Off Plan
Paid Holidays and Personal Holiday Time
401(k) retirement savings plan eligibility on your start date with employer match
Employer-paid disability insurance coverage
Supplemental benefits are offered such as accident, critical illness, hospital indemnity coverage, pet insurance, and employee-only discounts.
Safe and paid parking on-site
Training and career growth opportunities
Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events.
Discounts on Starbucks products and merchandise