Senior Manager, Program Management (Hybrid Kennesaw, GA)

Zebra Technologies•Kennesaw, GA

2d•$156,960 - $235,440•Hybrid

About The Position

Zebra’s Senior Manager of Program Management within Professional Services leads successful delivery of Zebra solutions for clients. The role directly and indirectly manages program management, implementation, client stakeholders, and cross-functional teams, overseeing multiple client-facing projects and programs to achieve agreed scope, schedule, budget, quality, and business outcomes. It manages complex implementation portfolios, builds trusted relationships with client Director-, VP-, and C-suite stakeholders, communicates risks and progress, and supports high-quality Professional Services outcomes. The position is also responsible for team members’ professional development and success. The employee must reside in the United States within drivable distance of Kennesaw, Georgia, and work in a hybrid schedule of three days in the office and two days remotely. Approximately 25% travel is expected, including domestic and international travel.

Requirements

Bachelor’s degree.
At least 12 years of experience in program/project management, Professional Services delivery, SaaS implementations, or related customer-facing transformation roles.
At least 3–5 years of experience in a direct people leadership role.
Must reside in the United States within drivable distance of Kennesaw, Georgia, and be able to work three days in the office and two days remotely.
Ability to travel approximately 25%, including domestic and international travel.

Nice To Haves

MBA.
Effective presentation, communication, influencing, and facilitation skills across peers, direct reports, internal executive audiences, client counterparts, and clients, including Director- and VP-level stakeholders.
Demonstrated ability to manage multiple concurrent client implementations, build client relationships, navigate competing priorities, and align business, engineering/product, operational, and executive stakeholders.
Proficiency with project management and Microsoft tools.
Comfort and experience with delegating and requesting follow-up.
PMP or PgMP certification.

Responsibilities

Lead program and project management teams, directly supervise one or more reports, and support team members’ growth through development plans, training, mentorship, and growth opportunities.
Oversee multiple moderate-to-large Professional Services implementation projects and client programs, including complex engagements involving cross-functional Zebra teams, delivery resources, partners, and client stakeholders across locations; support achievement of desired margins.
Use and recommend improvements to established tools, approaches, methodologies, and templates for planning, documentation, and team communication.
Own all aspects of program planning and execution autonomously.
Organize cross-functional and client-facing implementation activities to deliver on schedule, within budget, and within agreed scope and outcomes; coordinate and facilitate meetings and provide executive status reporting and documentation of progress, risks, decisions, and actions.
Work with internal teams and clients to identify and implement solutions to complex, ambiguously defined portfolio-level implementation and delivery challenges.
Balance scope, schedule, budget, resources, change control, and business outcomes to achieve implementation objectives and Professional Services commitments.
Take accountability for program success and lead or enable strategic cross-functional improvements.
Present project status, risks, escalations, recommendations, and business outcomes to senior Zebra audiences and client executive stakeholders, including Director, VP, and C-suite leaders.
Engage Zebra, partner, and client resources to resolve obstacles, escalations, delays, and dependency gaps; recommend resolutions and adjust implementation plans as risks or client priorities change.
Establish operational objectives and delegate assignments to achieve business results.
Apply advanced project-management techniques and tools to develop schedules and staffing plans, accounting for task duration and dependencies.
Develop comprehensive risk-management plans.
Apply advanced Professional Services delivery knowledge across implementation methodologies, client onboarding, solution deployment, adoption planning, and post-implementation transitions.
Build and maintain relationships with client counterparts across business, technology, operations, and executive functions; manage expectations, align priorities, and foster trust.
Lead executive-level client communications, including steering committee preparation, escalation management, decision facilitation, and relationship-building with client VP- and C-suite stakeholders.
Partner with Sales, Presales, Solution Architecture, and Professional Services leadership on opportunity qualification, solution scoping, implementation approach, and services estimation.
Contribute delivery assumptions, resource considerations, timelines, implementation risks, and Professional Services recommendations to proposals, statements of work, and pricing discussions.
Participate in client-facing sales and presales meetings to explain delivery methodology, validate implementation feasibility, address services questions, and position Zebra Professional Services.
Navigate complex problems and ambiguity with limited manager oversight.
Identify, recommend, and implement process improvements.