Senior Manager, Professional Services

Pathlock•Quinte West, ON

15d

About The Position

Pathlock is the leader in application access governance, providing a unified platform to manage identity security, automate compliance, and fortify application security across the world’s most complex ERP environments. With over 1,300 customers globally, Pathlock helps organizations reduce risk, lower compliance costs, and ensure audit and IPO readiness across SAP, Oracle, Workday, Microsoft Dynamics, and beyond. The Professional Services team delivers this value by partnering with customers to implement, configure, and optimize the Pathlock platform. This high-impact Senior Manager, Professional Services role will lead and scale delivery operations across a key Americas sub-region, reporting to the Director of Professional Services. The role involves driving successful customer implementations, building and developing a team of talented consultants and managers, and ensuring consistent, high-quality delivery across a portfolio of 15 to 20 concurrent projects. It is a player-coach role, setting strategic direction, coaching the team, serving as an executive escalation point for customers, and partnering with Sales, Customer Success, and Product for seamless customer journeys.

Requirements

8+ years of experience in Professional Services, consulting, or enterprise software implementation - with at least 3 years in a people leadership role
Proven track record managing a regional PS team delivering enterprise SaaS or on-premise implementations at scale
Strong commercial acumen - experience managing P&L, utilization targets, and revenue forecasting for a PS sub-region or practice
Excellent executive communication and stakeholder management skills - comfortable presenting to C-suite audiences
Experience working in a fast-paced, high-growth SaaS environment
Excellent knowledge and hands-on experience with Identity Governance and Administration (IGA) platforms and the broader Identity Security space
Familiarity with ERP ecosystems - SAP (S/4HANA, ECC), Oracle ERP Cloud, Workday, or Microsoft Dynamics
Understanding of access governance, security frameworks, and compliance requirements (e.g., SOX, GDPR)
Practical experience with leading IGA platforms such as Pathlock, SailPoint, Saviynt, or comparable solutions
Familiarity with Identity and Access Management (IAM) solutions, ERP security, and GRC (Governance, Risk, and Compliance) tools
Experience with Segregation of Duties (SoD) analysis, access certifications, role management, and provisioning workflows
Knowledge of integration technologies including REST APIs, LDAP, and database connectors
Experience implementing or overseeing technical configurations including data mapping, ruleset setup, and connector integrations

Nice To Haves

Hands-on experience with Pathlock, SAP GRC, SailPoint, Saviynt, or comparable identity/access governance platforms
Background in SOX compliance, audit readiness, or risk management implementations
Experience managing delivery through GSI and SI partner channels
Bachelor’s degree in Computer Science, Information Technology, Business, or a related field; advanced degrees or relevant certifications (e.g., CISSP, CISM) are a plus

Responsibilities

Lead, mentor, and develop a team of Managers and Consultants across your sub-region
Own hiring, onboarding, and career development for your team - building a bench of top PS talent
Foster a culture of accountability, continuous learning, and customer obsession
Conduct regular 1:1s, performance reviews, and coaching sessions to develop team capabilities
Own end-to-end delivery accountability for your sub-region - ensuring projects are delivered on time, on budget, and to the highest quality standards
Proactively identify project risks and lead escalation resolution, serving as the senior point of contact for customers when needed
Drive adoption of Pathlock’s standard deployment methodology to accelerate time-to-value, reduce implementation variability, and ensure customers realize measurable outcomes faster
Champion the use of AI-powered tooling to automate repeatable implementation tasks - including configuration and testing - improving team efficiency and expanding delivery margins
Maintain strong delivery metrics including CSAT, utilization, time-to-value, and revenue recognition
Own the sub-region PS P&L contribution - managing resource allocation, utilization targets, and regional revenue goals
Partner with Sales and Solutions Engineering on scoping, SOW development, and pre-sales support for complex opportunities
Provide accurate forecasting and capacity planning for your sub-region
Collaborate with the Director of PS to build and refine regional operating plans, headcount models, and delivery strategies
Build trusted executive relationships with key customers across your sub-region
Act as a strategic advisor to customers navigating GRC, identity security, and compliance transformation on SAP, Oracle, and other platforms
Partner with GSI and regional SI partners to co-deliver on complex, multi-party engagements
Represent Pathlock at customer executive reviews, QBRs, and industry events
Work closely with Product and Engineering to surface customer feedback and influence the Pathlock roadmap
Collaborate with Customer Success to ensure smooth handoffs post-implementation and drive high retention and expansion
Contribute to the development of delivery accelerators, methodology improvements, and practice-building initiatives