Senior Manager, Professional Services Delivery

Rackspace Technology • San Antonio, TX

1d • Hybrid

About The Position

Rackspace Technology is seeking a Senior Manager, Professional Services Delivery to lead a delivery team responsible for successfully executing private cloud, infrastructure transformation, migration, and consulting engagements. This role combines hands-on delivery leadership, team management, workforce planning, and engagement governance. You'll lead technical professionals across multiple disciplines, making sure customer commitments are met on time, with quality, and within budget — while helping improve how the team delivers along the way. This is a working leadership role for someone comfortable moving between day-to-day delivery problems, staffing decisions, and process improvement.

Requirements

• Bachelor's degree in Business, Technology, Engineering, Computer Science, Project Management, or a related field, or equivalent professional experience.
• 8+ years of experience in Professional Services, consulting, infrastructure delivery, or enterprise technology services.
• 3+ years of experience managing technical teams or delivery projects.
• Experience leading customer programs and technology implementations.
• Background in workforce planning, resource management, and utilization tracking.
• Experience reviewing Statements of Work, delivery estimates, and commercial commitments.
• Comfortable presenting to stakeholders and leading customer-facing discussions.
• Candidates need to be legally allowed to work in the US for any employer.

Nice To Haves

• Experience delivering private cloud, VMware, infrastructure modernization, migration, or data center transformation programs.
• Experience supporting healthcare, financial services, government, or other highly regulated industries.
• Knowledge of VMware Cloud Foundation (VCF), virtualization, networking, storage, security, backup, disaster recovery, and infrastructure automation concepts.
• Experience working within a Professional Services or consulting organization.
• Experience managing fixed-fee, milestone-based, time and materials, or outcome-based delivery engagements.

Responsibilities

• Own delivery for a portfolio of Professional Services engagements across private cloud, infrastructure modernization, migration, and transformation projects.
• Act as the escalation point for delivery, staffing, and project risks within your team.
• Make sure projects are properly staffed, tracked, and governed to meet customer and business expectations.
• Take ownership of customer satisfaction, delivery quality, and project financial performance.
• Lead and develop architects, consultants, engineers, and delivery professionals on your team.
• Coach team members, manage performance, and support career growth and succession planning.
• Identify skill gaps and recommend hiring, training, or partner support to meet upcoming demand.
• Build a culture of accountability, collaboration, and continuous improvement.
• Manage workforce planning, utilization, and capacity forecasting for current and upcoming customer work.
• Align staffing with delivery commitments and business needs.
• Recommend hiring, contractor, or partner support where needed.
• Balance resource deployment against team workload and morale.
• Review Statements of Work (SOWs), resource plans, estimates, and delivery risks before project kickoff.
• Confirm engagements are properly scoped and operationally feasible for your team.
• Work with Sales, Solutions Architects, Legal, Finance, and Customer Success to resolve delivery issues.
• Make the call on engagement exceptions and complex delivery situations within your area.
• Improve delivery frameworks, project controls, and reporting standards used by your team.
• Standardize execution approaches while allowing flexibility for customer-specific needs.
• Apply lessons learned from past projects to future engagements.
• Make sure delivery commitments are realistic, profitable, and achievable.
• Work with Finance and Operations to manage utilization and project margins.
• Support contract reviews, change requests, and customer negotiations as needed.
• Oversee smooth handoff of completed projects into steady-state support.

Benefits

• Compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior