Senior Manager, Product Research

Etsy•Brooklyn, NY

1d•Hybrid

About The Position

As the Senior Manager, Product Research, you will be responsible for leading a group of qualitative and quantitative product researchers who influence company strategy by deeply understanding Etsy’s buyers and sellers, our cross-marketplace experience, and the evolving e-commerce landscape. You’ll work across a range of buyer and seller-facing initiatives, partnering closely with product, design, analytics, and engineering to translate deep human understanding into meaningful product direction. You'll be a researcher, people leader and a strategic thought partner — someone who can develop researchers, execute research and champion a high bar for research quality, and influence how the organization thinks about our product experience at scale. If you find joy in delivering strategic insights and mentoring other researchers, this could be the perfect match! This is a full-time position reporting to the Director, Product Research.

Requirements

7+ years of experience in applied product research
3+ years previous management experience, developing and motivating a high-performing research team
Strong quantitative research skills, including survey sampling, questionnaire design, and data analysis
A track record of influencing decision-making at a senior level, with a strong point of view and action-oriented research that moves organizations forward
You balance rigor and speed-to-learning, and guide your teams on research plans and methodologies that do the same
A natural connector who builds trust and collaborates fluidly across functions and levels of seniority
You have a growth mindset, and lead with curiosity and a continuous learning approach
A clear perspective on where the research discipline is headed — and a desire to help shape what great research practice looks like at Etsy

Nice To Haves

Experience working in e-commerce, B2C, or dual-sided marketplaces is a plus

Responsibilities

Lead a team of 3+ product researchers, mentoring them on quantitative and qualitative research methods, stakeholder management, effective communication, and career development
Define and manage a research portfolio that shapes long and short-term research strategy, ensuring the team is focused on the highest-impact questions
Develop and maintain collaborative relationships with senior stakeholders in Product, Analytics, Engineering, and Design–as well as managers in other insights disciples (Analytics, Market Research, Research Ops)--to determine research needs and synthesize insights
Apply innovative research techniques and explore new ways to deliver rich insights in a fast-paced environment, including responsible and effective integration of AI into research workflows
Run your own research projects, staying close to the work and modeling strong research practice for your team
Partner with other research managers to strengthen the broader team through shared tools, talent development, and knowledge-sharing
Recruit and hire outstanding researchers and set them up for success through a thoughtful onboarding experience
Contribute directly to the Research team's overall strategy and focus areas