Senior Manager, Product Quality & Safety

Staples • Framingham, MA

2d

About The Position

Staples is business to business. You’re what binds us together. Our merchandising team aims to deliver the best value and selection to our customers through products, services and solutions all centered around our customers’ needs. We are driven by customer insights and analytics to bring products and solutions to market seamlessly. We’re inclusive, well-rounded professionals who have deep experience in buying, selling, negotiating, operations, design, innovation, finance and more. As Senior Manager, Product Quality & Safety, you will play a critical role in protecting our customers and our brand. You will lead quality assurance and product safety programs across multiple categories, partnering cross-functionally to ensure products meet regulatory requirements, company standards, and customer expectations. This is a highly visible leadership role with meaningful influence across the product lifecycle.

Requirements

• Bachelor’s degree in related field
• 8+ years of experience in product quality, compliance, or product safety
• 3+ years of people management experience
• Strong people leadership and coaching capability
• Excellent analytical and problem-solving skills
• Ability to influence without direct authority
• Clear, confident communication skills
• Continuous-improvement mindset

Nice To Haves

• Master’s degree
• Six Sigma, ASQ, or other quality certifications
• Experience with global suppliers and recalls

Responsibilities

• Lead the design, implementation, and governance of product quality and safety programs across assigned product categories
• Establish and oversee product testing protocols, inspection processes, and risk assessments aligned to regulatory standards
• Drive root-cause analysis and corrective/preventive actions (CAPA) for quality issues, safety incidents, and recalls
• Partner cross-functionally with Merchandising, Product Engineering, Sourcing, Supply Chain, Operations, and Legal
• Develop quality and safety KPIs and present insights to senior leadership
• Manage vendor performance and ongoing compliance
• Lead or support product recall situations

Benefits

• Inclusive culture with Business Resource Groups
• Flexible PTO (22 days)
• Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts
• Company Match 401(k)
• Physical and Mental Health Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior