Senior Manager, Product Owner SAP Order to Cash

Ben E. Keith•Fort Worth, TX

10d•Hybrid

About The Position

This is more than an SAP leadership role—it is an opportunity to shape how the business serves customers, fulfills orders, realizes revenue, and grows. You will own the end-to-end OTC product vision, connect business priorities to scalable technology solutions, and lead modernization across SAP S/4HANA and integrated platforms. Position Summary: The Senior Product Manager is responsible for leading the strategy, execution, and continuous evolution of the OTC product domain. This role owns the product roadmap, delivery outcomes, and end-to-end business capabilities that enable order management, pricing, fulfillment, billing, customer service, and revenue realization across SAP and interconnected platforms. As a strategic technology leader, you will translate business priorities into actionable roadmaps, optimize investments across run, grow, and transform initiatives, and drive measurable business value through modernization, automation, and operational excellence. This role is in office in downtown Fort Worth, Texas for the first 90 days and then hybrid thereafter. Company will not relocate anyone at this time.

Requirements

10+ years of SAP experience with OTC/SD expertise
5+ years in leadership or product ownership roles
Experience with SAP S/4HANA environments
Experience supporting large-scale distribution, manufacturing, retail, or supply chain organizations
Experience partnering with AMS providers and offshore delivery teams
Proven backlog, delivery, and stakeholder management experience
Knowledge of ITIL or service management practices

Responsibilities

Own and govern the OTC product portfolio, roadmap, and backlog, ensuring alignment with enterprise objectives, business priorities, and digital transformation initiatives.
Prioritize and balance investments across production support, regulatory and compliance requirements, business enhancements, technical debt remediation, and strategic transformation programs.
Serve as the primary technology partner to business stakeholders, translating strategic goals into scalable product capabilities and measurable outcomes.
Partner closely with the Operate Team to ensure alignment across application support, infrastructure, integrations, monitoring, incident management, and service delivery processes.
Partner with Application Managed Services (AMS) providers and internal delivery teams to achieve service levels, improve operational performance, and drive issue resolution.
Lead end-to-end delivery of OTC capabilities across SAP and integrated platforms, ensuring reliability, scalability, security, and business continuity.
Drive continuous improvement initiatives that increase operational efficiency, reduce support costs, and enhance user experience.
Identify, evaluate, and prioritize opportunities to leverage AI, automation, predictive analytics, and intelligent workflows across the OTC ecosystem.
Drive adoption of AI-enabled capabilities that enhance productivity, improve decision-making, accelerate issue resolution, and elevate customer and employee experiences.
Partner with enterprise architecture, data, and innovation teams to establish scalable, sustainable AI and automation solutions aligned to business strategy.
Promote a product mindset focused on innovation, simplification, and continuous value creation.
Operate as a strategic leader who balances operational excellence with long-term transformation.
Think beyond functional boundaries to optimize end-to-end business outcomes.
Build strong partnerships across business and IT organizations.
Lead with accountability, transparency, and a relentless focus on delivering customer and business value.