Senior Manager, Product Management - US Card, Servicing & Core Modernization

Capital One • McLean, VA

20h

About The Position

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team Servicing Strategy is one of Capital One’s fastest-growing organizations. We are a team of tenacious problem solvers who tackle difficult white-space challenges to drive big, visible impacts—and we have a fantastic time doing it. About the Role This Sr. Manager-level PdM will be the hands-on strategy lead driving the day-to-day execution of migrating to a modernized core platform. They will work not only at the platform level across Channels, Shared Services, and Servicing Strategy, but also with the program team and LOBs to solve problems and get us to a well-managed launch. The role requires a deep understanding of product delivery and technical dependencies. They will be responsible for: Bridging the gap between the Core program vision and the technical reality for our 5 platforms and 3 tenants. Managing the product backlog and scoping for specific workstreams to ensure we meet critical 'Day 1' and 'Day 2' milestones. Partnering with Tech Leads and Product Owners to resolve data gaps, finalize solutioning, and ensure operational readiness for our agents and customers. Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Requirements

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing OR Bachelor's degree in any field and at least 4 years of Product Management experience

Nice To Haves

• Experience translating business strategy and analysis into consumer facing digital products

Responsibilities

• Bridging the gap between the Core program vision and the technical reality for our 5 platforms and 3 tenants.
• Managing the product backlog and scoping for specific workstreams to ensure we meet critical 'Day 1' and 'Day 2' milestones.
• Partnering with Tech Leads and Product Owners to resolve data gaps, finalize solutioning, and ensure operational readiness for our agents and customers.

Benefits

• Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior