Senior Manager, Product Management - US Card

Capital One • McLean, VA

6d • $182,500 - $249,900

About The Position

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

As the oldest and largest Line of Business at Capital One, US Card is the engine that powers our enterprise. Within the Customer Services & Strategy teams, we don’t just maintain the status quo—we are actively rewriting the playbook for how a modern bank operates. We build technology-led, data-driven products across Fraud, Recoveries, Collections, and Digital Servicing to deliver personalized, empathetic customer experiences at a massive scale.

We currently have multiple high-impact roles and are seeking high-caliber Senior Manager Product Managers to join our team.

By applying to this role, you will be considered for critical initiatives across our core ecosystems, including, but not limited to:

Modernized Core Platform: Lead the charge on migrating US Card Recoveries onto Capital One’s next-generation data infrastructure. You will unlock platform capabilities that drive an estimated $200M+ in annual recoveries, and phase out legacy tech.
Agent & Customer Assist Platform (AI & Servicing): Accelerate the evolution of our comprehensive, AI-leveraged source of truth for all Card servicing policies. You’ll build and scale the intelligent tooling that empowers agents and digital channels to assist millions of customers daily.
Credit Bureau Disputes: Drive delivery for our Card Credit Bureau Disputes team, ensuring data integrity, compliance, and frictionless user experiences during critical financial moments.
Conversational AI solutions: Part of our enterprise quality platform, you will sit at the cutting edge of GenAI servicing as we scale automated validation across customer interactions.
Fraud Model Data Strategy: Own the design, strategy and execution of fraud's new model data strategy product supporting all of our highest impact fraud models.
Workforce Management Tools: Own the end-to-end Workforce Management product suite and lead the PM team behind it. You’ll oversee everything behind Card Servicing’s forecasting, capacity planning, schedule generation, and real-time operations.

Senior Manager Role Overview

We are seeking visionary and results-driven Senior Manager-Level Product Managers to lead the strategy, development, and execution of high-impact product initiatives. In these roles, you will sit at the intersection of customer empathy, business strategy, technological innovation, and transformational leadership. You will be responsible for defining long-term product roadmaps, cross-functional collaboration, and mentoring a high-performing team to deliver scalable, customer-centric solutions that accelerate business value.

Capital One Product Framework
In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:
Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Requirements

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing
• Bachelor's degree in any field and at least 4 years of Product Management experience

Nice To Haves

• Experience translating business strategy and analysis into consumer facing digital products

Responsibilities

• Lead the charge on migrating US Card Recoveries onto Capital One’s next-generation data infrastructure.
• Unlock platform capabilities that drive an estimated $200M+ in annual recoveries, and phase out legacy tech.
• Accelerate the evolution of our comprehensive, AI-leveraged source of truth for all Card servicing policies.
• Build and scale the intelligent tooling that empowers agents and digital channels to assist millions of customers daily.
• Drive delivery for our Card Credit Bureau Disputes team, ensuring data integrity, compliance, and frictionless user experiences during critical financial moments.
• Sit at the cutting edge of GenAI servicing as we scale automated validation across customer interactions.
• Own the design, strategy and execution of fraud's new model data strategy product supporting all of our highest impact fraud models.
• Own the end-to-end Workforce Management product suite and lead the PM team behind it.
• Oversee everything behind Card Servicing’s forecasting, capacity planning, schedule generation, and real-time operations.
• Lead the strategy, development, and execution of high-impact product initiatives.
• Define long-term product roadmaps.
• Cross-functional collaboration.
• Mentoring a high-performing team to deliver scalable, customer-centric solutions that accelerate business value.

Benefits

• health insurance
• financial benefits
• other benefits that support your total well-being
• performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior