Senior Manager, Product Management – Store Experience
About The Position
The Sr. Manager of Product Management – NAPA Store Experience leads the strategy and delivery of innovative products that support store associates and enhance customer experiences. This role drives value across key store touchpoints—including point of sale, delivery dispatch and route planning, and phone/order management—while improving sales, efficiency, and satisfaction. As a senior product leader, this individual aligns business, customer, and technology priorities, leads high-performing product teams, and fosters cross-functional collaboration. They are responsible for attracting and developing top talent, guiding product strategy and execution, driving change and process improvement, and delivering high-impact solutions that support one of the world’s largest automotive and industrial parts operations.
Requirements
- Bachelor’s degree in a related field or equivalent experience
- 10+ years of relevant experience
- Deep expertise in point-of-sale systems for large retail organizations
- Strong leadership of Product Managers across multiple products in modern, agile software environments
- Proven ability to set vision, solve complex problems, drive innovation, and deliver actionable solutions
- Skilled in fast-paced, evolving environments with shifting priorities
- Effective communicator and influencer across functional and technical teams
- Experienced in cross-functional product design and development
- Strong capability in defining goals, metrics, and analytics to measure product value
- Proficient in omnichannel (B2C, B2B, in-store) product discovery, user story management, competitive analysis, and mentoring junior team members
Responsibilities
- Partners with business and technical leaders to identify and plan capabilities for short- and long-term needs
- Develops and executes strategic plans aligned to key objectives and budget expectations
- Drives business growth by applying domain expertise and translating vision into action
- Ensures strategic alignment across functions and leadership
- Connects cross-functional insights to maintain a holistic business view
- Leverages market research, vendor engagement, and industry knowledge to inform strategy
- Builds and manages strategic vendor partnerships aligned to enterprise objectives
- Defines and communicates value propositions, OKRs, success metrics, and outcomes
- Establishes and improves sustainable, repeatable, and reliable processes
- Drives operational excellence to meet metrics, support internal teams, and prioritize external customer needs
- Clearly articulates business value and strategy to teams and stakeholders
- Leads, mentors, and develops direct reports, including performance reviews and development planning
- Sets and aligns strategic direction for the team while attracting and retaining top talent
- Drives cross-functional collaboration (Engineering, UX, etc.) to deliver value and remove obstacles
- Champions modern software development practices and continuous learning
- Advocates for end users and stakeholders, ensuring product decisions reflect customer needs
- Manages stakeholder expectations and prioritization based on business value and user impact
- Coaches junior team members in product strategy, analysis, and execution
- Supports ongoing improvement efforts and other assigned responsibilities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
