Senior Manager, Product Management-Multi-Tenant Platform Excellence (eCBR)

Capital One • McLean, VA

1d • $200,700 - $249,900

About The Position

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. The Opportunity: As eCBR scales from a single-tenant solution to a high-velocity, multi-tenant powerhouse, we are looking for a Senior Manager to lead our Platform Excellence Tower. This is a strategic leadership role designed for a product thinker who thrives at the intersection of complex systems architecture, data integrity, and enterprise-grade reliability. Your mission is to ensure that as we onboard diverse tenants, the platform remains a "Gold Standard" for accuracy and resilience. You won't just be managing risk; you will be engineering the frameworks that make risk impossible. The Charter: In this role, you will lead the "Well-Managed" strategy for the eCBR platform. You will act as the ultimate arbiter of platform integrity, bridging the gap between technical execution and business intent. You will be responsible for maintaining our track record of zero platform-led risk events while managing the exponentially increasing complexity of a multi-tenant environment.

Requirements

• At least 5 years of experience working in Product Management
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Nice To Haves

• Experience translating business strategy and analysis into consumer facing digital products

Responsibilities

• Identify and define requirements for platform-wide capabilities—such as automated monitoring, self-healing data triggers, and proactive controls—that can be implemented horizontally across all tenants to enhance Root Cause Analysis (RCA) and system transparency.
• Lead high-stakes technical RCAs for complex, cross-platform issues. You will coordinate across multiple teams (Data Tech, Risk & Compliance, and Operations) to determine ownership and drive permanent remediation.
• Partner with diverse LOB stakeholders to ensure that platform growth in one area never compromises the stability of another.
• Own the lifecycle of platform controls. You will design, maintain, and defend these controls during annual testing, targeted assessments, and enterprise audits.
• Translate the technical risk landscape and your vision for platform excellence into actionable insights for VP-level leadership.

Benefits

• comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
• performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior