Senior Manager, Product Management - CX

Qualtrics • Reston, VA

10h • Hybrid

About The Position

The Senior Manager, Product Management - CX will lead the Locations team within Customer Experience product management, responsible for the Frontline product serving location-based businesses (hospitality, QSR, retail). This person will lead the strategy and execution to help scale the suite of products supporting location based businesses in priority industry verticals. This part of the business is at an inflection point, and the company is looking for a strategic, curious, and high agency leader to take it to the next level as they continue to expand their global footprint of world-class customers. This leader needs to be an expert in product craft, have familiarity with continuous/real time product loops, and must possess a player-coach mentality.

Requirements

• Extensive experience in product management, including a proven track record (>3 years) of directly managing, coaching, and developing other product managers.
• 10+ total years of experience in product management.
• Demonstrated ability to identify then execute product strategy end-to-end.
• Demonstrated ability to manage and execute organizational change.
• Success in scaling, taking businesses and products from 1 → N.
• Familiarity with continuous/real time product loops.
• Player-coach mentality.
• Ability to dive deep into all user personas within an organization, understand where/if/how they should interact to deliver exceptional experiences to end customers and teach other teammates these nuances effectively and efficiently.
• Ability to have deep experience working across organizations to achieve goals and product success.
• Timezone flexibility (and respecting others) is a core part of the job as the team is distributed across Seattle, Reston, and Krakow.

Nice To Haves

• Expert in product craft.
• Experience with AI as applied to product development.

Responsibilities

• Own the product strategy for the Location CX Product suite, including purpose-built applications for frontline users, Online Reputation Management, Social listening, Location data intelligence, and a location-level insight engine that tells managers exactly where their customer experience lags peers and why, using statistical analysis of all relevant customer interaction points.
• Raise the bar for PM craft at Qualtrics by pulling from deep experience working in product-led environments to coach and mentor a team of high-performing Product Managers and product scientists, helping teams define the right set of measurements/goals and outcomes to obsess over for the business and customers.
• Drive clarity across the organization by maintaining a Qualtrics-first mentality when working with teammates in platform, GTM, Ops, and legal teams, raising the bar for justification and helping the organization navigate tradeoff decisions effectively.
• Reinvent the way product teams operate by being fluent with AI as applied to product development, using AI tools as the default way to move from idea to working artifact. This includes prototyping in code rather than mocking up in Figma when a working version answers the question faster; using AI to synthesize user research or generate test cases rather than only to draft docs; knowing when an AI-generated first pass is good enough to ship and when it needs a human rewrite; and being able to direct and evaluate AI output critically rather than accepting it at face value.
• Coach, mentor, and build high-performing product managers, holding the team accountable to clear outcomes while fostering their career growth.
• Navigate ambiguity by charting a path forward through rapid discovery, continuous learning, and turning complex technological shifts into clear, executable product roadmaps.
• Collaborate generously by bridging the gap between deeply technical applied science/engineering teams and cross-functional partners like legal, privacy, and go-to-market.
• Engage regularly with customers to translate their pain points into robust, scalable capabilities.
• Act as the primary champion for the entire Location product suite, regularly presenting product vision, metrics, and strategy directly to executive leadership.
• Shape the go-forward plan on how/where to integrate new platforms/apps and relentlessly drive execution.

Benefits

• Annual $1,800 “experience bonus” for US employees.
• Satisfaction of empowering large networks through technology.
• Opportunity to work with a diverse range of influential brands.
• A role that encourages personal growth and initiative within a growing business area.
• Hybrid work model: Gather in the office three days a week (Mondays and Thursdays, plus one day selected by organizational leader), work where you want for the rest of the week.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed