Senior Manager, Product Management - CX

Qualtrics • Reston, VA

8h • Hybrid

About The Position

The Senior Manager, PM will lead the Locations team within Customer Experience product management, responsible for the Frontline product serving location-based businesses (hospitality, QSR, retail). This person will lead the strategy and execution to help us scale our suite of products supporting location based businesses in our priority industry verticals. This part of our business is at an inflection point, and we are looking for a strategic, curious, and high agency leader to take it to the next level as we continue to expand our global footprint of world-class customers. This leader needs to be an expert in product craft, have familiarity with continuous/real time product loops, and must possess a player-coach mentality.

Requirements

• Proven PM Leadership: Extensive experience in product management, including a proven track record (>3 years) of directly managing, coaching, and developing other product managers and 10+ total years of experience in product management
• Demonstrated ability to identify then execute product strategy end-to-end
• Demonstrated ability to manage and execute organizational change
• Success in scaling, taking businesses and products from 1 → N
• Expert in product craft
• Familiarity with continuous/real time product loops
• Player-coach mentality
• Excellent product taste
• Understands what it means to operate in a ‘product-led’ organizational culture
• Operates with high agency and has the organizational skills to drive work from idea to market
• Able to dive deep into all user personas within an organization, understand where/if/how they should interact to deliver exceptional experiences to end customers and teach other teammates these nuances effectively and efficiently.
• Coaches, mentors, and builds high-performing product managers, holding the team accountable to clear outcomes while fostering their career growth.
• Comfortably charts a path forward through rapid discovery, continuous learning, turning complex technological shifts into clear, executable product roadmaps.
• Bridges the gap between deeply technical applied science/engineering teams and cross-functional partners like legal, privacy, and go-to-market.
• Regularly engages with customers to translate their pain points into robust, scalable capabilities.
• Timezone flexibility (and respecting others) is a core part of the job
• Deep experience working across organizations to achieve goals and product success

Nice To Haves

• Experience with AI as applied to product development

Responsibilities

• Own the product strategy for our Location CX Product suite, includes purpose built applications for frontline users, Online Reputation Management, Social listening, Location data intelligence and location-level insight engine that tells managers exactly where their customer experience lags peers and why, using statistical analysis of across all relevant customer interaction points.
• Raise the bar for PM craft Qualtrics. You will pull from deep experience working in product-led environments to coach and mentor a team of high-performing Product Managers and product scientists, helping teams define the right set of measurements/goals and outcomes to obsess over for our business and our customers.
• Drive clarity across the organization. You will maintain a Qualtrics-first mentality when working with teammates in our platform, GTM, Ops and legal teams, raising the bar for justification and helping the organization navigate tradeoff decisions effectively
• Reinvent the way product teams operate. Fluent with AI as applied to product development means you don’t treat AI tools as an add-on to your existing process, you use them as the default way you move from idea to working artifact. In practice that looks like: prototyping in code rather than mocking up in Figma when a working version answers the question faster; using AI to synthesize user research or generate test cases rather than only to draft docs; knowing when an AI-generated first pass is good enough to ship and when it needs a human rewrite; and being able to direct and evaluate AI output critically rather than accepting it at face value.

Benefits

• Experience Bonus: Qualtrics offers US employees an annual $1,800 “experience bonus” to provide an experience they might not otherwise have—attend a sporting event or concert, travel somewhere new, or even support a nonprofit or infuse funds into a small business in your area.
• The satisfaction of empowering large networks through technology.
• The opportunity to work with a diverse range of influential brands.
• A role that encourages personal growth and initiative within a growing business area.
• Hybrid work model: gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. For the rest of the week, work where you want, owning the integration of work and life.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed