Senior Manager, Product Management, Client Trust

sephora.com•San Francisco, CA

1d•Hybrid

About The Position

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful. Ready for a career glow up? As Sr. Manager, Product, Client Trust, you'll be defining and executing Sephora's Client Trust product strategy across Account Security and Content Discovery & Accessibility. The work you do will impact beauty, as you build secure, inclusive, and trusted digital experiences that protect and empower our clients at every touchpoint. You'll manage a high-performing team of Product Managers and Senior Product Managers united in beauty, supported by those who are equally passionate about delivering safe, compliant, and discoverable digital experiences across web, mobile, and in-store channels.

Requirements

8–10+ years of Product Management experience in digital, platform, or consumer-facing products, with a strong track record of driving complex roadmaps from vision to delivery.
3–5+ years of people management experience leading Product Managers, with demonstrated ability to coach, develop, and inspire high-performing teams through change and growth.
5+ years of experience owning complex, cross-functional product domains, ideally within e-commerce, including areas such as SEO & AI Search Optimization, Account Security & Fraud Mitigation, User-Generated Content Discovery, or Digital Regulatory Compliance.
Experience leading product teams through significant platform or operating-model change, including the definition and execution of AI-assisted or AI-native product development practices.
Executive-level communication and storytelling skills, with the ability to influence stakeholders, align cross-functional partners, and clearly articulate strategy, risk, and trade-offs.
Bachelor's degree in Business, Computer Science, Engineering, or a related field — or equivalent experience.

Responsibilities

Lead, coach, and develop a team of Sr. Product Managers and Product Managers across two Tech PODs; set clear expectations, provide regular feedback, support career growth, and guide teams through evolving product, platform, and delivery models.
Define and evolve the multi-year Client Trust product vision in partnership with Business and Technology Leadership, ensuring alignment across Account Security, Content Discovery, Accessibility, and Compliance.
Own and drive product outcomes related to account security and fraud mitigation, partnering with Engineering, Legal, Risk Management, and Data Privacy to reduce risk and protect our clients.
Lead product strategy and execution for content discovery and accessibility, ensuring Sephora's digital platforms are inclusive, compliant, and optimized for trusted content experiences.
Drive roadmap prioritization, dependency management, and delivery across Engineering, UX, Legal, Privacy, and Analytics; establish guardrails for AI-assisted development and AI coding agents to improve velocity, quality, and operational resilience.
Proactively communicate Client Trust strategy, progress toward business and team goals, early detection of risks, and identified trade-offs to senior leadership and key stakeholders.