Senior Manager, Product Health - Apple Ads

Apple • Cupertino, CA

2h

About The Position

At Apple, we believe in the power of technology to enrich people's lives. Everything we build is designed to empower people, including our advertising platform. We deliver ads in a way that benefits both customers and advertisers — helping people discover content, supporting creators, and protecting and respecting everyone’s privacy. Our technology makes advertising possible on the App Store, Apple News, Stocks, and Apple TV. We help developers and marketers of all sizes drive app discovery across the App Store. Our display ads on Apple News and Stocks let advertisers promote their products alongside trusted content in a brand-safe environment, while supporting publishers and journalists. Sponsorship integrations and experiences in live sports on Apple TV help advertisers connect with captivated audiences. Everything we do is with the unwavering commitment to privacy you expect from Apple. Because when advertising is done right, it benefits everyone. Apple Ads is seeking a Senior Manager to lead the Product Health capability; a mission-critical function at the intersection of engineering, operations, and product. Product Health is the operational backbone of Apple Ads: the team that owns production reliability, drives incident resolution, and translates operational signals into systemic improvements that make the Ad platform stronger. This is a leadership role for someone who thinks beyond reactive support and sees production health as a strategic discipline — one that directly protects revenue, advertiser trust, and Apple's reputation.

Requirements

• 10+ years of experience in software engineering, site reliability, platform operations, or technical program management
• At least 5+ years in a people management role.
• Demonstrated track record of building and leading high-performing teams in production operations, observability, or reliability engineering.
• Experience owning incident management programs at scale including priority frameworks, SLA governance, RCA processes, and corrective action tracking.
• Strong cross-functional influence and communication skills; able to represent technical operations clearly to senior business and engineering stakeholders.
• Experience driving tooling and automation strategies that reduce manual overhead and improve platform reliability.
• Bachelor's degree in Computer Science or equivalent practical experience.

Nice To Haves

• Experience leading production health or site reliability functions in large-scale, high-availability advertising or commerce platforms.
• Familiarity with AI/ML-assisted operations — including anomaly detection, automated triage, or AI-generated incident analysis.
• Background in or strong familiarity with ad tech, including ad serving, attribution, campaign management, or reporting systems.
• Experience partnering with NOC or equivalent 24/7 operational teams on escalation and coverage models.

Responsibilities

• Owns the full lifecycle of production issues — detection, triage, escalation, resolution, and systemic learning across all Apple Ads surfaces.
• Acts as the escalation point for the most complex, highest-stakes issues that affect advertisers, partners, and end users.
• Sets the standards for how the broader engineering Org responds to, learns from, and prevents production failures.
• Responsible for the tooling, automation, and partnerships that make the entire platform more resilient over time.
• Set the strategic direction for this capability.
• Lead a team of engineers.
• Represent Product Health at the leadership level across engineering, product, and operations.
• Define what operational excellence looks like for Apple Ads.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior