Senior Manager, Product Design

Quo•Canada, KY

2d•$186,000 - $242,000

About The Position

At Quo, design is how a business phone system stops feeling like clunky enterprise software and starts feeling like something a small business actually enjoys using. Strong craft, product taste, and good judgment are what make that possible, and as our product design team grows, we need someone who can hold that high bar as closely as we do today, while giving designers the coaching and growth path they need to keep raising it. As Design's first management hire, we’re looking for someone excited to build a management practice from scratch and define what good looks like. You'll lead and grow the product design team, own its performance end to end, and stay in the work to give actionable feedback and guidance that keeps pushing our design team forward.

Requirements

5+ years of design management experience, with a track record of running full performance cycles, building and improving team operating rhythms, fostering a strong and collaborative design culture, hiring exceptional talent, and developing senior and staff-level designers
A proven track record of giving specific, high-quality feedback and guidance that raises a team's output and craft
Experience representing design in cross-functional conversations with Product, Engineering, and leadership using engaging storytelling and clear communication
Comfortable operating across a broad and evolving product surface, without a narrow or fixed area of ownership
Experience using AI tools in your own design practice, such as design thinking, prototyping, and shipping code
A background as an individual contributor designer, bringing the craft judgment and taste that comes from having done the work yourself

Nice To Haves

Experience being an early or first management hire in a design org, building the practice rather than inheriting one
Design systems experience, including curiosity about design systems as AI-readable infrastructure

Responsibilities

Own performance and career development for the product design team
Run and improve team processes like crits, reviews, and the rituals that keep collaboration high and quality consistent
Coach designers toward stronger craft and sharper judgment through specific, actionable feedback, guidance, and vision
Represent design cross-functionally and partner with Product and Engineering leaders
Stay hands-on in the work, reviewing designs, contributing to projects and systems, and staying credible with a strong team that has a high bar
Use AI tools as part of your own practice, staying close to how the team is working and innovating
Partner with the Head of Design to determine where the quality bar sits, while owning how it gets held day to day