Senior Manager, Product Design

NetDocuments•Lehi, UT

1d•Hybrid

About The Position

NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. Other recent awards include: Five-time winner (2025, 2024, 2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune Four-time winner (2025, 2023, 2022, 2021) Best Companies to Work for by Utah Business magazine Three-time winner (2025, 2023, 2022) Top Workplace Employee Appreciation and Employee Well-Being Three-time winner (2024, 2023) Top Workplace Work-Life Flexibility Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits Two-time winner (2024, 2023) National Top Workplaces Two-time winner (2024, 2023) Top Workplace Innovation 2025 Remote Work 2024 Technology Industry NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day!

Requirements

8+ years of UX experience, with 4+ years managing designers and/or researchers.
Experience leading UX across multiple teams or product areas in complex SaaS or enterprise environments.
Strong foundation in user-centered design, UX research, and design systems.
Proven ability to influence product strategy, align stakeholders, and communicate effectively at all levels, including executive leadership.
A portfolio demonstrating design leadership, systems thinking, and measurable user and business impact.
Ability to operate in ambiguity, balance strategic vision with execution, and manage multiple priorities.
Strong collaboration skills with product and engineering partners.
Experience designing AI-powered or intelligent product features, such as conversational interfaces, recommendations, or AI-assisted workflows.
Understanding of AI-specific UX challenges including trust, explainability, and graceful failure.
Familiarity with AI tools such as Claude, ChatGPT, or similar, and their application in design workflows.
Curiosity and a growth mindset toward emerging technologies and their impact on product and design.

Nice To Haves

Experience designing for legal technology or other regulated, complex domains.
Experience scaling design systems and practices across multiple teams.
Demonstrated success integrating AI into both product experiences and internal team workflows.
Strong perspective on the future of AI in professional software and UX design.

Responsibilities

Drive AI Product Strategy & Experience Vision: Lead UX strategy for AI-powered products, partnering with product and engineering leadership to shape roadmap priorities and long-term experience vision.
Define how AI surfaces in the product, including patterns for trust, transparency, explainability, and user control.
Guide product direction by balancing customer needs, business goals, and technical feasibility.
Represent design in planning, roadmap, and executive-level discussions, influencing decisions through data, research, and design expertise.
Define Design Systems & Scalable Experience Patterns: Own and evolve design system strategy, including governance, contribution models, and cross-team adoption.
Establish design patterns for AI interactions, such as conversational interfaces, progressive disclosure, confidence indicators, and feedback loops.
Ensure consistency, scalability, and quality across all product surfaces.
Drive alignment between AI capabilities and the broader product ecosystem.
Elevate Craft & Design Quality Across Teams: Set and maintain a high bar for design quality across interaction design, visual design, content, and system thinking.
Establish design review processes, quality standards, and evaluation methods including accessibility and usability best practices.
Define what great AI-powered professional workflows look like and ensure consistent execution across teams.
Lead Team & Influence Design Culture: Lead, mentor, and grow a team of product designers and UX researchers, fostering strong performance, collaboration, and career development.
Champion the adoption of AI tools within the design organization to accelerate research, prototyping, and design workflows.
Identify opportunities to integrate AI into team processes to improve efficiency and output quality.
Partner with product, engineering, and research leadership to evolve design operations, processes, and organizational effectiveness.
Promote a culture of inclusive design, continuous improvement, and evidence-based decision-making.