Senior Manager, Product Design, TDRM

Capital One • McLean, VA

1d • $182,500 - $249,900

About The Position

We’re currently seeking a Senior Manager, Product Design to join our Risk + Audit Design team, which is part of the Experience Design organization. You will lead user experience design and strategy across our newly unified Tech & Data Risk Management (TDRM) ecosystem. This portfolio serves a diverse user base - ranging from hands-on-keyboard software developers and engineers to Risk Advisors, Accountable Executives, and executive decision-makers - by embedding policy governance, exception management, and cyber risk safeguards directly into the tools where work happens. The challenge before you is transforming a complex, historically fragmented landscape in seeing the scale and leverage we can apply for consistency, efficiency, and empower our users. You will champion AI-forward and agentic design strategies that eliminate administrative toil, accelerate time-to-insight, and elevate enterprise risk evaluation into an intuitive, friction-free, and truly delightful user journey. The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.

Requirements

• At least 6 years of experience in a Product Design role
• At least 6 years of experience in design and prototyping tools such as Figma
• At least 2 years of experience in a people leadership role

Nice To Haves

• At least 8 years of experience in a Product Design role
• At least 8 years of experience in design and prototyping tools such as Figma
• Experience working with and contributing to an established design system
• Experience collaborating with product, tech and business leaders
• Experience leading design projects or teams
• Experience working in heavily regulated, data heavy problem spaces

Responsibilities

• Lead user experience design and strategy across the Tech & Data Risk Management (TDRM) ecosystem.
• Transform a complex, historically fragmented landscape to ensure consistency and efficiency.
• Champion AI-forward and agentic design strategies to eliminate administrative toil and accelerate time-to-insight.
• Elevate enterprise risk evaluation into an intuitive, friction-free, and delightful user journey.
• Combine craft expertise and people leadership skills with an understanding of customers and business to co-create innovative solutions.
• Drive product strategy and create a thriving team culture of high performing designers.
• Demonstrate expertise in product design, leveraging skills across interaction, visual, and service design.
• Collaborate with cross-functional partners to oversee and optimize the use of design tools, platforms, frameworks, and design systems.
• Develop artifacts such as vision stories, journey maps, blueprints, high-fidelity designs, and prototypes.
• Reinforce a positive and inclusive team environment.
• Set goals aligned to broader portfolio strategy.
• Manage stakeholders and remove barriers.
• Train and develop designers who are empowered to reach their potential and enable the business to achieve its goals.
• Shape product direction and outcomes by leveraging deep design expertise, user insights, and business understanding.
• Drive alignment across product, tech, and business partners, ensuring user needs are central to overall strategy.
• Enable bold, innovative solutions to complex problems.
• Advocate for human-centered methodologies that align customer needs and business goals.
• Apply data, research insights, design expertise, and a mature perspective to problem-solving.
• Demonstrate strong knowledge of products, processes, customers, competitors, and market trends.
• Shape how Design engages with the business by actively managing the portfolio, pivoting, redirecting, and broadening/narrowing scope as needed.
• Own the problem-solving approach (issue, impact, resolution).
• Apply good judgment when exploring alternatives and balancing competing interests or priorities.
• Leverage leadership for input and alignment.
• Bring exceptional creativity to exploring a solution space.
• Engage partner expertise and perspectives from across the organization to support workstream projects.
• Identify the people needed to move the work forward.
• Embrace compromise to solve strategic challenges and deliver the best results.
• Present work across levels and job functions.
• Model a strategic human-centered approach that integrates design frameworks, data, and research insights.
• Make the complex accessible, influence stakeholders, and achieve desired results.

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed