Senior Manager, Product Design

NetDocuments•Lehi, UT

2d•Hybrid

About The Position

NetDocuments is seeking a Senior Manager, Product Design to lead the design and research efforts shaping our next generation of products, including AI-powered experiences that are transforming how legal professionals draft, review, and organize their work. In this role, you will lead a multidisciplinary UX team, define how AI capabilities are integrated into the product, and partner closely with Product and Engineering leadership to deliver intuitive, trustworthy, and high-impact user experiences. You will operate at the intersection of design leadership, product strategy, and emerging AI technologies, influencing both product direction and how design operates across the organization.

Requirements

8+ years of UX experience, with 4+ years managing designers and/or researchers.
Experience leading UX across multiple teams or product areas in complex SaaS or enterprise environments.
Strong foundation in user-centered design, UX research, and design systems.
Proven ability to influence product strategy, align stakeholders, and communicate effectively at all levels, including executive leadership.
A portfolio demonstrating design leadership, systems thinking, and measurable user and business impact.
Ability to operate in ambiguity, balance strategic vision with execution, and manage multiple priorities.
Strong collaboration skills with product and engineering partners.
Experience designing AI-powered or intelligent product features, such as conversational interfaces, recommendations, or AI-assisted workflows.
Understanding of AI-specific UX challenges including trust, explainability, and graceful failure.
Familiarity with AI tools such as Claude, ChatGPT, or similar, and their application in design workflows.
Curiosity and a growth mindset toward emerging technologies and their impact on product and design.

Nice To Haves

Experience designing for legal technology or other regulated, complex domains.
Experience scaling design systems and practices across multiple teams.
Demonstrated success integrating AI into both product experiences and internal team workflows.
Strong perspective on the future of AI in professional software and UX design.

Responsibilities

Drive AI Product Strategy & Experience Vision: Lead UX strategy for AI-powered products, partnering with product and engineering leadership to shape roadmap priorities and long-term experience vision. Define how AI surfaces in the product, including patterns for trust, transparency, explainability, and user control. Guide product direction by balancing customer needs, business goals, and technical feasibility. Represent design in planning, roadmap, and executive-level discussions, influencing decisions through data, research, and design expertise.
Define Design Systems & Scalable Experience Patterns: Own and evolve design system strategy, including governance, contribution models, and cross-team adoption. Establish design patterns for AI interactions, such as conversational interfaces, progressive disclosure, confidence indicators, and feedback loops. Ensure consistency, scalability, and quality across all product surfaces. Drive alignment between AI capabilities and the broader product ecosystem.
Elevate Craft & Design Quality Across Teams: Set and maintain a high bar for design quality across interaction design, visual design, content, and system thinking. Establish design review processes, quality standards, and evaluation methods including accessibility and usability best practices. Define what great AI-powered professional workflows look like and ensure consistent execution across teams.
Lead Team & Influence Design Culture: Lead, mentor, and grow a team of product designers and UX researchers, fostering strong performance, collaboration, and career development. Champion the adoption of AI tools within the design organization to accelerate research, prototyping, and design workflows. Identify opportunities to integrate AI into team processes to improve efficiency and output quality. Partner with product, engineering, and research leadership to evolve design operations, processes, and organizational effectiveness. Promote a culture of inclusive design, continuous improvement, and evidence-based decision-making.