Senior Manager, Process Improvement and AI Automation

White Cap Management•Atlanta, GA

19h•Onsite

About The Position

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Requirements

Typically requires BS/BA in a related discipline.
Generally 7+ years of experience in a related field.
May require certification.
Advanced degree may offset less experience in some disciplines.
Strong business acumen with the ability to understand ETE operational processes and their impact on business performance.
Proven experience leading process improvement and cross-functional transformation initiatives.
Excellent communication, facilitation, and stakeholder management skills with the ability to influence across organizational levels.
Ability to balance strategic thinking with execution and implementation.
Strong analytical and problem-solving capabilities with experience leveraging data to identify opportunities and measure outcomes.
Experience documenting business processes, defining requirements, and driving organizational change.
Ability to build partnerships and achieve results through influence rather than direct authority.

Nice To Haves

Master's degree.
Six Sigma or LEAN certification

Responsibilities

Leads cross-functional efforts to evaluate, design, document, and improve Product Strategy business processes that support both strategic and operational objectives.
Partners with cross-functional stakeholders to identify opportunities for process simplification, standardization, and increased effectiveness; and facilitates the development and implementation of scalable process solutions that improve execution, reduce complexity, and drive business value.
Assesses current-state workflows, identifies root causes of inefficiencies, and develops future-state process designs supported by data, stakeholder feedback, and business requirements.
Drives alignment across functional teams to ensure process changes are understood, adopted, and effectively integrated into day-to-day operations.
Develops process documentation, business requirements, operating procedures, governance models, and success metrics to ensure sustainable implementation and continuous improvement.
Partners with technology and business teams to identify system capabilities, enhancement opportunities, and digital solutions that enable improved business outcomes.
Evaluates emerging AI capabilities and automation tools to determine practical application within existing and future-state business processes.
Partners with business and technology stakeholders to responsibly pilot, implement, and scale AI-enabled solutions that improve efficiency, decision support, and process effectiveness.
Establishes and monitors key performance indicators to measure process effectiveness, adoption, operational impact, and opportunities for ongoing optimization.
Serves as liaison with internal clients, operations staff, senior management and others affiliated with the project team.