Senior Manager, Process Engineer

KLDiscovery • United States,

11d

About The Position

KLDiscovery is hiring a Senior Manager, Process Engineer to build the industrial engineering function from the ground up. This is a building role, not a maintaining one. The work spans process design, constraint management, performance measurement, and cross-functional leadership across a high-volume operations environment. The right candidate will move quickly, measure everything, and earn credibility through evidence rather than mandate.

Requirements

• Eight or more years in industrial engineering, process engineering, or operational excellence in a high-volume environment.
• Proven track record of designing and implementing process improvements with measurable impact on throughput, cost, or quality.
• Experience building or leading an IE or operational excellence function, not just contributing to one.
• Strong analytical and quantitative skills, with proficiency in process mapping tools, statistical analysis, and data visualization.
• Demonstrated ability to lead cross-functional teams without direct authority.
• Experience in PE-backed or high-growth environments where urgency and resource constraints are the norm.
• Executive-grade communication; able to translate process findings into business decisions.
• Bachelor's degree in industrial engineering, operations research, or a related quantitative field.
• Track record of developing and promoting talent within the function.

Nice To Haves

• Lean Six Sigma Black Belt or equivalent certification strongly preferred.
• Advanced degree a plus.

Responsibilities

• Own end-to-end process mapping across all operational workflows, from intake through delivery.
• Apply Lean, Six Sigma, DMAIC, and Theory of Constraints to identify waste and redesign for throughput and quality.
• Establish KLD-wide documentation standards (SOPs, swimlane maps, RACI), maintain a current- and future-state process library that serves as the operational baseline for all functions, and lead process design for new capability launches so scalability is engineered in from day one.
• Identify and actively manage the binding constraint in the production system at all times.
• Build capacity models that connect staffing, work mix, and throughput to revenue and delivery commitments.
• Develop surge capacity playbooks and flex staffing frameworks, and partner with Ops leaders to sequence and prioritize investments based on constraint analysis and unit economics.
• Design and own the KPI framework for operational performance, including throughput, cycle time, error rate, cost per unit, and capacity utilization.
• Build dashboards and reporting cadences that give leadership real-time visibility into process health.
• Run structured variance analysis to surface root causes, not symptoms, and deliver executive-ready reports with clear recommendations.
• Lead a process improvement council across Ops, Product, Technology, and Finance to align on priorities and eliminate duplicative effort.
• Partner with Product and Engineering to translate process requirements into automation and tooling specifications.
• Build credibility through data, transparency, and demonstrated results, and represent the process function in executive planning and investment decisions.
• Hire, develop, and retain a team of industrial engineers and process analysts.
• Build the IE function from an ad hoc resource into a standing capability the business relies on.
• Coach practitioners in structured problem-solving and stakeholder communication, and establish a continuous improvement culture that does not depend on the IE team to initiate every project.

Benefits

• A talented, collaborative team that will push and support you.
• Market-competitive compensation, performance bonus, and equity participation.
• Medical, dental, and vision benefits.
• 401(k) retirement plan.
• The opportunity to build a function from the ground up in a PE-backed growth environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior