Senior Manager, Pro Capabilities - Category Experience

The Home Depot • Atlanta, GA

6d • Onsite

About The Position

The Senior Manager, Pro Capabilities - Category Experience will serve as a key role supporting The Home Depot Pro strategic growth initiatives. The Sr. Manager will have responsibility for ownership of a subset or multiple subsets of an initiative, leading a team or working with cross-functional teams responsible for developing, testing, executing and driving strategic initiatives that bring value to Home Depot Pro Customer. The Sr. Manager role will identify, analyze and deliver compelling customer insights that drive clear business actions and outcomes. They will champion a best-in-class Pro customer experience across all channels and platforms. The role will partner with multiple cross-functional departments to ensure seamless alignment on initiatives. Strong leadership skills, communication and analytical ability is critical to the role. This role will work in a cross-functional environment leading respective workstreams to meet business priorities.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• 6+ years of previous work experience
• Bachelor's degree program or equivalent degree in a field of study related to the job.

Nice To Haves

• Working knowledge of Microsoft Office Suite
• Working knowledge of Tableau
• Working knowledge of presentation software (e.g., Microsoft PowerPoint)
• Proficient with data mining software (e.g., IBM Cognos Business Intelligence, Hadoop)
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to develop and apply advanced mathematical/statistical techniques
• Ability to draw accurate conclusions from financial documentation
• Demonstrated project management skills
• Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills
• Consulting and/or retail experience
• 5+ years of previous leadership experience

Responsibilities

• Responsible for ownership of individual or team work through Identifying, researching and measuring ongoing effectiveness of programs against metric targets
• Develop and execute ongoing enhancement/optimization strategy based on measured performance and customer feedback
• Trouble shoot and problem solve for ongoing operational needs as they arise
• Prioritizes team issues and brainstorm/develop solutions and recommendations by leading or working within a diverse cross-functional team (store leaders and associates, merchants, internal and external teams, vendors, etc.)
• Responsible for the assessment and selection of talent, builds effective teams, develops others through coaching feedback and guidance, aligns goals, and creates a positive culture through driving engagement
• Responsible for leading teams to drive the creation and implementation of new initiatives using diverse problem-solving methodologies
• May work on medium to large initiative-specific projects within workstreams
• Effectively communicates projects and recommendations through accurate documents and presentations
• Has the ability to present and deliver to a wide variety of stakeholder including executive leaders and sponsors

What This Job Offers

• Job Type: Full-time
• Career Level: Senior