Senior Manager, Pricing

Tines•Boston, MA

About The Position

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results. Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT, engineering, finance, and other security-focused teams. At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey. We are looking for a Senior Manager, Pricing to define and lead Tines’ monetisation, pricing and broader commercial strategy. This role will research how customers perceive and realise value, identify the commercial models that best support our enterprise strategy, and translate that work into clear choices about how we package, price and sell our platform. You will combine long-term strategy with hands-on execution: building the evidence base, shaping new commercial models, setting the pricing roadmap, developing recommendations for the Pricing Steering Committee and working directly on important and non-standard deals. You will partner with Deal Desk, Product Marketing, Product, Finance, RevOps and Enablement to put decisions into practice, and build a small team of up to two people as the capability grows.

Requirements

Deep commercial strategy experience in B2B SaaS, with a track record of researching markets and customer value, identifying monetisation opportunities and turning customer, market and financial evidence into clear strategic recommendations.
Experience creating or materially shaping commercial models, monetisation approaches, packaging or pricing strategy for a complex, sales-led business. Direct pricing specialism is useful, but not required.
Strong deal judgement. You can work with Sales and Deal Desk on strategic enterprise opportunities, understand the commercial trade-offs and balance the needs of an individual deal with the company’s broader strategy.
Strong research, analytical and commercial judgement. You can combine customer research, market evidence and financial or scenario modelling to form a point of view and make sound choices with imperfect data.
Executive communication and influence. You can make complex commercial choices understandable, defend a point of view and help senior leaders reach a decision.
Proven cross-functional leadership across Sales, Deal Desk, Finance, RevOps, Product Marketing and Enablement, with the operational discipline to turn decisions into changes that stick.
People leadership capability: experience managing or developing strong performers, and the ability to build a small team as the commercial strategy and pricing capability grows.

Responsibilities

Define Tines’ monetisation, pricing and commercial strategy, connecting company and product strategy to clear choices about target customers, value metrics, packaging, price architecture and commercial models.
Lead research into customer value, willingness to pay, buying behaviour, competitive alternatives and market trends. Combine this with win/loss, usage, discounting and financial data to identify opportunities and pressure-test assumptions.
Create and shape new monetisation and commercial approaches for Tines’ platform, products and capabilities. Develop options, model their customer and business impact, test them with the market and recommend a clear path forward.
Turn research and analysis into evidence-based recommendations for the Pricing Steering Committee. Make the strategic choices, economics, customer implications, risks and trade-offs clear, secure approval and maintain a record of decisions.
Own the pricing and commercial strategy roadmap and backlog. Establish a clear intake and prioritisation process, balancing foundational strategy, new monetisation opportunities, product launches and immediate deal needs.
Work deal by deal with Sales and Deal Desk on strategic, complex and non-standard opportunities, shaping the offer, price architecture, commercial terms and give-get strategy while protecting the integrity of the wider commercial model.
Partner with Deal Desk, Product Marketing, Product, Finance, RevOps and Enablement to implement approved changes across quoting, approval rules, systems, guidance, messaging, training and customer-facing materials.
Measure the impact of monetisation, pricing and commercial decisions through indicators such as win rate, realised price, discounting, sales-cycle friction, package mix, adoption, expansion and renewal outcomes; use the learning to refine the strategy and roadmap.
Build the pricing and commercial strategy function over time, including hiring and developing up to two team members, defining ways of working and creating a trusted internal centre of expertise.