Senior Manager, Premium Products

CLEAR - Corporate•New York, NY

4d•$150,000 - $185,000•Onsite

About The Position

The Senior Manager, Premium Products will support the growth and execution of CLEAR’s premium experiences portfolio, including CLEAR Concierge. This role will serve as the day-to-day business lead across partner management, operational coordination, and strategic initiatives to ensure exceptional member experiences and scalable growth.

Requirements

Experience in partnerships, project management, business operations, and/or premium member experience environments
Strong ability to manage complex cross-functional initiatives and drive execution across multiple stakeholders
Developing and executing implementation plans and standard operating procedures
Building and maintaining strong external relationships with strategic partners and vendors
Balancing strategic thinking with hands-on execution in fast-paced, evolving environments
Strong organizational and project management skills with exceptional attention to detail
Communicating effectively with senior leaders, external partners, and operational teams
Leveraging data and customer insights to improve performance and member experience
Operating with a strong sense of ownership, accountability, and follow-through
Passionate about delivering elevated hospitality and customer experiences at scale

Responsibilities

Quarterback the ongoing development and day-to-day execution of the CLEAR Concierge cross-functional roadmap, enabling growth while ensuring the team delivers a seamless member experience at scale
Support go-to-market initiatives for premium offerings, including project and partner coordination, launch execution, and ongoing optimization
Coordinate cross-functional initiatives across Operations, Marketing, Product, Engineering to drive execution against business priorities
Build and manage relationships with strategic partners to expand customer value and service offerings, serving as the day-to-day point of contact for external partners, ensuring strong communication, alignment, and execution across initiatives
Operationalize partnerships and manage ongoing partner success and deliverables
Identify opportunities to improve existing premium experiences and support the launch of new services across CLEAR’s physical and digital footprint
Track business performance, customer insights, and operational trends to recommend improvements that drive growth and customer satisfaction