Senior Manager, Platform Engineering

Heart & Stroke

1d • $95,000 - $130,000 • Hybrid

About The Position

The Platform Engineering Senior Manager leads a team of business analysts and platform engineering resources, accountable for the technology selection, planning, delivery, evolution, and operational excellence of Heart & Stroke’s enterprise digital platforms. The role plays a significant leadership role in enterprise platform assessment and selection, including technical due diligence, architecture fit, integration approach, scalability, security, and transition considerations across current and emerging platform domains. The role has primary near-term accountability for leading the technology planning, migration, and operational transition to a modern CMS/Digital Experience Platform (DXP), in support of the organization’s enterprise Constituent and Mission Impact strategy. In parallel, the role contributes to enterprise CRM roadmap development, driving delivery, and prepares the platform engineering function to support additional enterprise platforms, including HRIS (Human Resources Information System) and grant management systems, as the portfolio expands, applying platform engineering leadership, architecture, and delivery patterns to rapidly assess, structure, and scale these domains. Working in close collaboration with the Director, Application & Platform Engineering, this role provides hands-on technical leadership across platform solutioning, architecture, integration, and delivery. The Senior Manager leads the end-to-end execution lifecycle, from discovery and design through development, testing, deployment, and transition to operations, ensuring platforms are scalable, secure, maintainable, and aligned with enterprise architecture and business objectives. This role operates at the intersection of business and technology. Business teams own service outcomes and requirements, while this role is accountable for the underlying technology platform strategy, including platform selection (from a technical perspective), architecture, integration, scalability, and ongoing technical delivery and operations. The role combines hands-on engineering leadership with people leadership, guiding teams through platform migrations and implementations while working cross-functionally with Application Engineering, Data, Security, Infrastructure & Operations, and business stakeholders across the enterprise, including product, fundraising, mission, and marketing. As the platform portfolio grows, this role is expected to help scale the platform engineering function, in close collaboration with the Director, by building and structuring leadership across platform domains to ensure clear ownership, effective delegation, and sustained delivery across enterprise platforms. The ideal candidate brings strong experience leading complex platform migrations (particularly CMS/DXP), deep platform engineering and architecture expertise, and the ability to operate across multiple enterprise platforms (including CRM and Salesforce Marketing Cloud) while building and scaling teams in a fast-evolving environment.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related discipline, or an equivalent combination of education and progressive professional experience.
• Minimum of 5+ years of technical leadership experience leading teams of engineers and analysts, including coaching technical leads and driving delivery accountability
• 8 to 10+ years of experience in platform engineering, architecture, and technical solution design, with demonstrated ownership of end-to-end delivery across complex environments
• Proven experience leading or playing a key role in the modernization and migration of enterprise platforms, particularly CMS/DXP implementations (e.g., Contentful, Sitecore, Optimizely), including planning, execution, and transition to operations
• Experience contributing to or leading enterprise platform selection and technical evaluation, including architecture fit, integration considerations, scalability, and security
• Experience working across multiple enterprise platforms, including CMS/DXP and CRM (e.g., Salesforce, Blackbaud), with the ability to extend platform engineering practices to adjacent domains (e.g. Salesforce Marketing Cloud)
• Strong experience with enterprise integration patterns, APIs, and distributed systems across modern cloud-based environments (Azure preferred)
• Experience with modern code frameworks (e.g. React, Node.js, Javascript, Python)
• Experience working in cross-functional environments, translating business requirements into scalable technical solutions and influencing delivery across multiple stakeholder groups
• Experience working with external vendors and delivery partners, including managing scope, quality, timelines, and knowledge transfer to internal teams
• Strong experience leading implementation, integration, and modernization of enterprise digital platforms, with deep expertise in CMS/DXP (e.g., Contentful, Sitecore, Optimizely) and related martech ecosystems
• Demonstrated experience supporting or leading enterprise platform selection, including technical evaluation, architecture fit, integration considerations, scalability, and security
• Solid working knowledge of CRM platforms (e.g., Salesforce, Blackbaud), with ability to contribute to platform roadmap development and evolution
• Ability to apply platform engineering leadership, architecture, and delivery patterns across adjacent enterprise platforms (e.g. HRIS, grant management), assessing and structuring new domains
• Strong platform architecture and integration experience, including APIs, event-driven patterns, data flows, and end-to-end solution design across systems
• Demonstrated experience leading or contributing to complex platform migrations (particularly CMS/DXP), including planning, execution, and transition to operations
• Practical experience with cloud platforms (Azure preferred, or GCP) and modern engineering practices across distributed systems
• Demonstrated application of security-by-design principles across architecture, development, and delivery
• Experience applying AI-enabled capabilities within platform or engineering contexts, with appropriate guardrails for quality, security, and operational fit
• Strong vendor and partner management experience, including delivery oversight, quality assurance, and knowledge transfer to internal teams
• Experience leading engineering teams with a hands-on approach, including coaching technical leads and building leadership capacity within the team
• Strong analytical and problem-solving skills in platform diagnostics, issue isolation, and resolution across integrated systems
• Ability to communicate complex technical concepts, trade-offs, and risks clearly to both technical and non-technical stakeholders, including senior leadership

Responsibilities

• Stakeholder Engagement & Collaboration Partner with enterprise partners: business, product, fundraising, mission, marketing, and project stakeholders to clarify platform priorities, business outcomes, dependencies, and delivery sequencing across enterprise platforms.
• Translate business needs, and service objectives into enterprise platform technology strategy, selection, delivery approaches, clearly articulating risks, trade-offs, constraints, and implementation considerations.
• Provide clear communication of platform delivery status, risks, dependencies, and decision points to technology leadership and business stakeholders.
• Working with the Director of Applications and Platforms Engineering, build alignment across business and end to end technology teams to support cohesive delivery across platforms, applications, data, integrations, and operations.
• Communicate technical concepts clearly to non-technical stakeholders and bridge non-technical and technical audiences to ensure seamless delivery.
• Lead technology planning, technical roadmap development, and platform assessment across enterprise platforms, with primary focus on CMS/DXP modernization and secondary focus on CRM evolution and adjacent platform domains.
• Lead or co-lead technical due diligence, architecture evaluation, integration planning, and technical product selection activities for enterprise platform initiatives, in close collaboration with the Director and business stakeholders.
• Prioritize and sequence platform work across multiple concurrent initiatives, balancing business value, technical risk, architectural integrity, delivery capacity, and operational sustainability.
• Apply platform engineering leadership, architecture, and delivery patterns to assess, structure, and scale emerging platform domains, including HRIS and grant management.
• Lead end-to-end solution estimation, design and execution for multiple concurrent platform initiatives, from discovery and architecture through development, testing, deployment, and transition to operations.
• Provide leadership for major platform modernization and migration initiatives, particularly CMS/DXP, including planning, dependency management, risk resolution, and technical transition.
• Develop end-to-end solution architectures that connect platforms, custom applications, data, and integration services, ensuring cohesive and scalable designs across teams and vendors, working collaboratively with other architecture subject matter experts within the Applications, Platforms and Data Engineering portfolio.
• Define and apply integration and API patterns (eventing, batch, real-time), data flows, and non-functional requirements to ensure secure, reliable, and maintainable solutions.
• Create and maintain architecture artifacts, including solution diagrams, interface contracts, and architecture decisions (ADRs), and ensure they are actionable for delivery and operations teams.
• Ensure non-functional requirements (security, privacy, performance, availability, observability) are surfaced and designed into solutions and validated through delivery and transition to operations
• Lead the transition to steady-state operations post deployment or launch.
• Provide hands-on technical leadership across platform engineering, architecture, integrations, and implementation decisions.
• Facilitate cross-team architecture reviews with Application Engineering, Data, Security, and Infrastructure & Operations, and drive resolution of technical risks and trade-offs.
• Manage vendors and external technical partners to ensure secure, high-quality delivery aligned with scope, budget, timelines, and Heart & Stroke standards.
• Ensure knowledge transfer and durable internal ownership of platforms and solutions delivered with external partner or contractor support.
• Establish and reinforce technical standards, engineering practices, and architecture guardrails across platform initiatives in alignment with portfolio standards set by the Director.
• Facilitate cross-team architecture reviews (Application Engineering, Data, Security, Infrastructure & Operations) and drive resolution of architectural risks and trade-offs
• Establish governance practices for enterprise platform change management, configuration, versioning, release management, and operational transition working closely with the Director to ensure alignment with emerging portfolio standards.
• Lead the implementation, migration, configuration, and rollout of approved platforms.
• Translate requirements into enterprise platform workflows, automations, and user experiences, in collaboration with business stakeholders across the enterprise.
• Own configuration, customization, and workflow optimization within enterprise applications and platforms.
• Establish governance practices for change management, versioning, platform configuration, and release management.
• Lead technical assessment, platform selection, and roadmap planning for enterprise platform initiatives in close collaboration with the Director.
• Forecast and effectively manage technology platforms budget including year one operational costs, working within the budgetary guardrails set by the Director.
• Lead the responsible integration and adoption of AI-enabled capabilities within enterprise platforms where they create measurable business or operational value.
• Drive use of AI-assisted tools across platform engineering workflows, with appropriate guardrails for quality, security, privacy, and maintainability.
• Partner with business and product stakeholders on AI-enabled platform opportunities while owning the technology solutioning, implementation considerations, and operational fit.
• Define and track technology outcomes for AI adoption, including technologist productivity, solution quality, and platform performance.
• Work with Infrastructure & Operations and Business requirements partner to identify non-functional requirements including operability, availability, performance, reliability and security
• Identify solution designs that implement these requirements in an efficient and well architected manner
• Drive continuous improvement through agile ceremonies including sprint planning and retrospectives
• Ensure technical documentation is completed/updated including onboarding materials for supported platforms
• Support issue management escalation (level 3) and drive continuous improvement.
• Support disaster recovery and high-availability strategies.
• Build and scale the platform engineering function as enterprise platform scope expands, in close collaboration with the Director, including establishing leadership capacity across platform domains to ensure clear ownership, effective delegation, and sustained delivery.
• Help shape the evolution of the platform engineering operating model over time, including supporting the introduction of additional leadership coverage as platform work diversifies and grows.
• Lead talent development, ensuring high standards, competence and that staff is well supported in fulfilling their accountabilities, developing their skills and achieving their career potential.
• Develop and maintain solid succession planning and leadership development plans.
• Providing clear direction on business goals and priorities; ensure optimal deployment of resources to achieve business goals.
• Build and develop cohesive lateral relationships cross functionally.
• Establish performance plan and objectives and review on an ongoing basis; provide coaching and feedback as per the performance management process
• As required, recruit skilled talent in support of current and future Foundation needs, following Foundation policies, interviewing methodology and assessment guidelines.
• Familiarize and comply with all Heart & Stroke policies while ensuring accurate administration of employee related information: absence records, vacation, title, etc.
• Foster collaboration with cross-functional partners in Product, Business, Data and Application Engineering, Security, and Infrastructure & Operations.

Benefits

• generous paid time-off package including vacation days, personal days, wellness days, and paid company-wide closure between December 25 and January 1
• competitive health, medical, dental and vision benefits
• life insurance
• disability benefits
• an employee assistance program (EAP)
• a defined contribution pension plan with employer matching
• flexible hybrid working model
• reimbursement for mobile phones and home office setup
• opportunities for professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 251-500 employees