Senior Manager, Personal Banking Loyalty Strategy & Execution

BMO•Toronto, ON

18d•CA$94,600 - CA$176,000•Onsite

About The Position

BMO is seeking a highly strategic, execution-focused leader to spearhead the evolution and delivery of enterprise loyalty strategy within Canadian Personal & Business Banking. This role will play a critical part in shaping and evolving the bank’s loyalty strategy – defining the long-term roadmap, influencing senior leaders across the organization, and driving end-to-end execution of high-impact initiatives. Operating at the intersection of strategy, product, and transformation, the successful candidate will translate bold ideas and strategic priorities into actionable plans and lead end-to-end execution in a complex, cross-functional environment. The mandate includes advancing BMO’s loyalty ecosystem (including Blue Rewards), strengthening the customer value proposition, and delivering initiatives that drive customer growth, engagement, and long-term value creation. This is a high-visibility role with significant exposure to senior leadership and cross-functional partners across the bank.

Requirements

6–10+ years of experience in strategy building and execution, consulting, or large-scale transformation roles
Demonstrated experience delivering strategic initiatives in large, matrixed organizations
Proven track record leading complex, cross-functional initiatives from concept through execution
Strong strategic thinking with the ability to connect long-term vision to practical execution
Strong business and financial acumen, including understanding of key value drivers
Advanced analytical skills, including financial modeling and business case development
Ability to navigate ambiguity and bring structure to complex, evolving problem spaces
Experience influencing and collaborating with senior stakeholders across multiple functions
Strong facilitation skills (e.g., workshops, discovery sessions, strategic discussions)
Excellent communication skills with ability to tailor messaging for different audiences, including executive-level presentations

Nice To Haves

Experience in loyalty, rewards, or customer value proposition design
Consulting or strategy background
Experience supporting growth, customer engagement, or commercialization initiatives

Responsibilities

Advance Enterprise Loyalty Strategy: Support the ongoing evolution of BMO’s Personal Banking loyalty strategy by identifying opportunities, shaping strategic direction, and translating priorities into actionable plans.
Develop structured frameworks, strategic roadmaps, and recommendations grounded in business and financial context.
Balance forward-looking thinking with pragmatic considerations of operating within a regulated financial services environment.
Lead End-to-End Initiative Delivery: Lead complex, cross-functional initiatives from business case development through to execution and realization of outcomes.
Define clear implementation plans, including scope, sequencing, and success measures.
Ensure alignment across stakeholders and maintain momentum against key milestones.
Strategic Problem Solving & Advisory: Lead discovery sessions, workshops, and strategic discussions with senior stakeholders to uncover opportunities and define solutions.
Structure complex problems, synthesize insights, and develop clear, actionable recommendations.
Communicate effectively across audiences, including senior leadership, using structured storytelling and presentation.
Business Case Development & Financial Analysis: Develop robust business cases supported by financial modeling, cost-benefit analysis, and performance tracking.
Partner with Finance and Analytics to quantify value, assess trade-offs, and track results against expected outcomes.
Apply a growth-oriented mindset to identify and evaluate opportunities for revenue and customer value creation.
Cross-Functional Leadership & Influence: Partner with senior leaders across Product, Digital, Marketing, Partnerships, Data & Analytics, Finance, Legal, and Compliance.
Influence decision-making and align stakeholders across multiple lines of business.
Enable coordinated execution across teams to deliver enterprise-level outcomes.
Continuous improvement and thought leadership: Contribute to the ongoing development and optimization of loyalty programs, including Blue Rewards.
Incorporate customer insights, competitive intelligence, and market trends into program evolution.