Senior Manager, People Analytics, Insights & AI Enablement

CHANEL • New York, NY

6d • $160,000 - $190,000 • Hybrid

About The Position

CHANEL is looking for a Senior Manager, People Analytics, Insights & AI Enablement to join our New York City team. This role sits in the Organizational Development & Effectiveness (OD&E) Center of Excellence within the US People & Organization (P&O/ Human Resources) team. You will enable P&O (HR) to make better, faster, evidence-based decisions through people analytics, insights and the thoughtful use of technology and AI. You will define P&O’s AI needs (in partnership with People Operations), how people insights and foresights are produced and used, and how AI supports the future P&O operating model. This role is a strategist and enabler who turns people data, insights, and AI into business outcomes and a future-fit org.

Requirements

• Minimum of 7 years' experience in People Analytics, Human Resources, Process Insights, with recent expertise in Artificial Intelligence.
• Hands on experience in Microsoft environment with Power BI, AI Tools, Qualtrics- Employee Survey, etc.
• Analytics, insights, and data-storytelling depth — this role if not a reporting analyst
• Hands-on analytics fluency with modern tooling (e.g., Power BI and AI-enabled platforms), paired with the judgment to know what to standardize versus customize
• Hands-on experience leveraging AI to transform HR processes, including building AI agents and automations using Microsoft Power Automate or similar platforms, independently or in partnership with technology teams
• AI and technology enablement fluency, with a point of view on augment vs. automate, and a responsible, ethical approach to people with data — privacy and governance
• Brings practical AI implementation experience and best practices, with a proven track record of applying AI solutions in an HR environment
• Future-of-work thinking and a sense of where the function is heading
• Experience defining analytics, roadmaps and standard metrics, and partnering with People Operations / HRIS, Tech, and Finance on shared, trusted workforce data
• Senior Manager-level judgment, with the ability to influence senior stakeholders and to set scope and hold boundaries with People Operations, Tech, and Global
• Comfort with a clear own / don’t-own line: this role owns US People Analytics strategy, P&O AI strategy and AI use-case framing, and employee listening (Voices) — it does not own Workday configuration and system implementation, enterprise IT architecture, security and governance decisions alone, the P&O Tech Roadmap’s final technology procurement decisions, or reporting standards
• Minimum of 7 years of experience HR People Insights, Analytics, AI enablement
• Bachelor’s degree or equivalent experience. A master’s degree is a plus. Equivalent experiences will be considered.

Nice To Haves

• Turning data into decisions — and data storytelling that moves leaders to act
• Building a data-driven, insight-led culture and raising data literacy across the function
• Future-of-work thinking and responsible, human-centered use of AI
• Building capability and insight, not just producing dashboards and reports
• Working across People Operations, Tech, HRBPs, COEs, POLT, the broader P&O team, and Global
• Standardizing where it creates capacity, and customizing where it creates real value
• Stand up the analytics and AI engine of a newly formed Center of Excellence
• Shape how CHANEL US applies AI across P&O — with visibility to POLT and senior leadership
• Bridge Global reporting and US-specific business needs, building fluency across both
• Grow as a people-analytics and AI strategist at the frontier of how P&O creates value

Responsibilities

• Define the people analytics roadmap and standard dashboards to support people insights across the US— so the same questions are answered the same way, reducing fragmented one-off demand and freeing the team for higher-value, predictive work
• Translate workforce data into insights and recommended actions, and build predictive, forward-looking models for workforce planning (e.g., retention, capacity, and scenario forecasting)
• Define P&O technology strategy, innovation, and AI use-case framing — how the team uses, evaluates, and rolls out AI tools to support the future operating model
• Identify augment-vs.-automate workflows, serve as part of the local and global AI ambassador community, and guide responsible, human-centered AI use within P&O, grounded in the value the work is trying to create — establishing guardrails and scaling adoption through repeatable standards rather than one-off experimentation
• Drive AI adoption in P&O by connecting new tools to the team’s day-to-day problems and assess P&O’s AI maturity and readiness
• Enable self-service analytics for HRBPs and business leaders — with the right guardrails and advance data literacy across P&O
• Own employee listening and our employee engagement survey (Voices) analytics — turning what people tell us into insight
• Partner with People Operations to improve data quality and data governance in service of AI integration

Benefits

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree