Senior Manager, Payroll and Benefits

Big Brothers Big Sisters of America

15d•Remote

About The Position

As a direct report of the Vice President, People & Culture, the Senior Manager, Payroll & Benefits is a specialized operational role responsible for the accurate, compliant, and timely administration of payroll, benefits, and HR systems for the organization. This role serves as the single point of accountability for payroll execution, tax and audit compliance, HRIS data integrity, and benefits administration, ensuring employees are paid correctly, benefits are administered effectively, and systems operate with precision and reliability.

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or a related field preferred, or equivalent relevant experience. SHRM-CP, HRCI or other certification a plus.
5-8 years experience managing payroll required; background in a non-profit or mission-driven organization is a bonus but not required. A minimum of 5 years of experience with HRIS systems is required. UKG Ready System experience is a plus but not required.
Excellent verbal and written communication skills
Excellent interpersonal, negotiation, and conflict resolution skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Solution-oriented; advanced analytical and problem-solving skills
Ability to prioritize tasks and delegate them when appropriate
Ability to act with integrity, professionalism, and confidentiality
Thorough, current knowledge of employment-related laws and regulations
Proficiency with Microsoft Office Suite or related software
Proficiency with (highly preferred) or the ability to quickly learn HRIS and talent management systems. UKG a plus but not required
Familiarity with non-profit sector challenges and HR best practices.

Responsibilities

Own end-to-end processing of semi-monthly payroll, ensuring accuracy, timeliness, and compliance
Manage timekeeping data, earnings, deductions, withholdings, and payroll registers
Serve as primary point of contact for payroll inquiries, corrections, and tax-related matters
Coordinate payroll audits, reconciliations, and year-end processing
Ensure compliance with federal, state, and local payroll and wage-and-hour regulations
Administer employee benefits programs, including medical, dental, vision, life, disability, retirement, and ancillary plans
Manage vendor and broker relationships and oversee annual open enrollment in collaboration with VP, People & Culture
Reconcile benefits invoices and identify discrepancies or cost-saving opportunities
Ensure accurate benefits deductions in payroll HRIS and benefit systems
Prepare and deliver clear employee communications related to benefits and enrollment changes
Analyzes and assesses related benefit needs and trends; provides recommendations to the VP, People & Culture based on current best practices, and is responsible for implementing and communicating updates across the workforce
Oversee the end-to-end management of Leave of Absence requests, ensuring compliance with company policies and relevant laws. Serve as the primary point of contact for employees regarding LOA inquiries, providing clear guidance and support throughout the process.
Serve as system owner for HRIS and payroll platforms, ensuring data accuracy and integrity
Manage system configurations, upgrades, integrations, and troubleshooting
Develop and maintain reports, dashboards, and compliance-related system outputs
Partner with vendors to resolve system issues and implement enhancements
Manage workers’ compensation reporting and annual insurance audits
Ensure timely and accurate tax filings and regulatory reporting tied to payroll and benefits
Maintain documentation and controls related to payroll, benefits, and systems compliance
Demonstrate commitment to BBBSA’s shared leadership competencies and organizational values.
Provide consistent follow-up regarding assigned projects and after meetings.
Cultivate an environment where all team members feel valued, included, and empowered to achieve their potential.
Manage related and other duties as assigned in support of department and business needs.