Senior Manager, Payments and Open Banking, Consulting

PwC•Toronto, ON

1d•CA$168,000 - CA$218,000•Hybrid

About The Position

At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. As an operations consulting generalist at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements.

Requirements

Deep knowledge of Financial Services domain with a focus on Payments, Banking Operations, and/or Retail and Commercial Lending
An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work
7- 10 years' experience in one or more areas in financial services and/or consulting with a focus on Retail and Commercial Banking, Business Operations, Technology implementations and ideally a blend of consulting and domain knowledge
Exceptional written and oral communication and interpersonal skills to present in a business context, provide high quality output, and develop and maintain strong relationships with clients and internal colleagues
Ability to coach and develop team members while modelling consistent high-performance
Experience and successful delivery in one or more of the following areas: Hands-on experience with retail and commercial card programs, global transaction banking, and/or cash management products
Functional knowledge of money movement capabilities and the underlying infrastructure for high value, low value, and instant payments
Payments Canada’s current platforms (ACSS, Lynx USBE), as well as upcoming changes as part of the Payments Modernization roadmap (e.g., ISO 20022, RTR)
Global clearing and market infrastructures (Fed, CHIPS, CHAPS, TARGET2, Faster Payments, SWIFT, etc.). Correspondent banking structure and NOS/VOS accounts
Financial operations, including settlement operations, reconciliation, and exception processing
Familiarity with the Canadian payments landscape and upcoming changes as part of the Payments Modernization roadmap and Budget 2025
Experience in complex transformational and/or modernization programs built around technology solutions for financial services
Experience developing target operating models, process design, technology enablement strategies and roadmaps, including comfort with various frameworks and methodologies
Ability to multitask and manage ambiguity in dynamic client environments, while remaining self-motivated and passionate about client service and collaborative teamwork

Responsibilities

Leading project work streams, emphasizing the ability to build collaborative relationships with team members and clients
Communicating complex information effectively in written and verbal formats to various situations and audiences
Conducting and managing market research and quantitative and qualitative analyses, including the synthesis of meaningful insights
Effectively leveraging analytical frameworks and tools to summarize complex data sets
Supporting delivery from project scoping to conclusion, while consistently keeping the client’s goals in mind
Approaching new projects with an open mind
Demonstrating empathy for coworkers and customers
Believing in the value created by diverse teams and adapting to different working styles
Learning from mistakes and asking for help when needed
Uphold the firm's code of ethics and business conduct